Basic Info

Ahmed Mohamed

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Network Specialist at Guest-tek Interactive Entertainment Ltd

Experience Details

Network Specialist

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

- Monitoring physical components at more than 200 hotels and troubleshooting problems on site or off-site via the operating center.
- Providing technical support for IT teams and guests.


Company Details

Guest-tek Interactive Entertainment Ltd

Cairo, Egypt

501-1000 employees

Information Technology Services

http://www.guesttek.com/

Jan 2015 to present (1 year 11 months)
Noc Engineer at Virtutone Networks Inc.

Experience Details

Noc Engineer

IT/Software Development

Experienced (Non-Manager)

- Monitor the wholesale VOIP Services performance and statistics
- Testing new carriers and Provisioning
- Troubleshooting VOIP problems and interact with carriers to resolve issues.
- Ensuring we are meeting out support targets.
- Working with Clients to ensure Virtutone is meeting or Exceeding their Expectations
- Ensuring clients are happy with our service.
- Communicating with other departments to ensure Client satisfaction.
- Assisting the sales teams.


Company Details

Virtutone Networks Inc. (multinational)

Edmonton, Canada

N/A

Telecommunications

http://virtutone.com/

Jan 2014 to Jan 2015 (1 year)
Senior Specialist Technical Support at Juhayna For food Industries

Experience Details

Senior Specialist Technical Support

Installation/Maintenance/Repair, Administration

Experienced (Non-Manager)

Providing technical support for Hand-Held devices used by sales team consists of more than 800 users by troubleshooting software & hardware problems and solving remotely and on site.

Providing training materials to new users and supervisors and educate about how to deal with common problems and situations.


Company Details

Juhayna For food Industries

6th of October, Egypt

N/A

Food and Beverage Production

http://www.juhayna.com/

Jul 2013 to Jan 2014 (6 months)
Account Advisor at Raya Contact Center

Experience Details

Account Advisor

Customer Service/Support

Entry Level

Handles customer inquiries from beginning of the inquiry to its closing. Resolves customer complaints & problems aiming for customer satisfaction.
Achieve quality communicated targets.
Participates in team training and meetings to bring knowledge up-to-date
Adheres to work schedule and accommodates business requests including flexible working hours and rotational shift basis.


Company Details

Raya Contact Center (multinational)

Maadi, Cairo, Egypt

More then 1000 employees

Consumer Services

http://rayacc.com/

Jul 2012 to Nov 2013 (1 year 4 months)

Education

BSc in Communication Engineering

Education Details

BSc

Communication Engineering

el fayoum university, Egypt

C / Good / 65 - 75%

N/A

N/A

el fayoum university
2005 - 2010

Certifications

CCENT
May 2015

Certificate details

CCENT

May 2015

N/A

https://drive.google.com/file/d/0BwyKoxcKcCoZOGstNnlkX1YyXzA/view

N/A

Cisco

N/A

CCNA
Jun 2015

Certificate details

CCNA

Jun 2015

N/A

https://drive.google.com/file/d/0BwyKoxcKcCoZN1dSdnA1bGgyZ1E/view

N/A

Cisco

N/A

Training and Courses

CCNA at IT Gate
May 2010

Training/Course Details

CCNA

May 2010

IT Gate

 Network Fundamentals.  Routing Protocols and Concepts.  LAN Switching and Wireless.  Accessing the WAN.

Training/Course Details

TeleCommunication

May 2009

TeleCom Egypt

N/A

Training/Course Details

Conversational English

May 2012

Faculty of education

N/A

Training/Course Details

Windows Server 2008

Jan 2013

Microsoft

- Installing and configuring. - Disk and user management. - Sharing and security permission. - Group Policy. - Telnet, remote assistance, USMT, backup and recovery. - Active directory

Training/Course Details

Windows Server 2012

Nov 2013

Microsoft

- Install and configure Windows Server 2012. - Manage AD DS objects. - Implement IPv4, DHCP, DNS, and IPv6; Local storage, Group Policy, Share files and printers. - Use Group Policy objects to secure Windows Server operating systems. - Implement server virtualization with the Hyper-V role in Windows Server 2012.

Training/Course Details

CCNA Voice

Apr 2014

Self Study

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAdministrationArabicCCENTCCNACCNA VoiceCommunication EngineeringComputer HardwareConsumer ServicesConversational EnglishCreativeCustomer ServiceEnglishFood And Beverage ProductionHandles StressITInformation Technology ServicesInstallationMaintenanceMicrosoft OfficeMicrosoft WindowsNetwork SpecialistNoc EngineerPlannerProblem SolverRaya Contact CenterRepairSenior Specialist Technical SupportSoftware DevelopmentSupportTCP/IP, DHCP, DNS, ARP, FTP, Telnet, Cabling, SMTP, POP3, NAT, VPN, VLAN, RIPTeam PlayerTeleCommunicationTelecommunicationsVirtutone Networks Inc.Windows Server 2008Windows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Computer Hardware

Computer Hardware

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

5-7 years

TCP/IP, DHCP, DNS, ARP, FTP, Telnet, cabling, SMTP, POP3, NAT, VPN, VLAN, RIP

TCP/IP, DHCP, DNS, ARP, FTP, Telnet, cabling, SMTP, POP3, NAT, VPN, VLAN, RIP

: Advanced

: High

:

1-3 years

Windows Server 2008

Windows Server 2008

: Intermediate

: High

:

Less than 1 year

Key Skills

Planner, Creative, Problem Solver, Handles Stress, Team Player

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