Ehab Saleh Mustafa

Knock Mart

• Store managerFull Time

  Jan 2017 - Dec 2018 -1 yr, 11 months

  Egypt , Cairo

  • Job Details:Duties and Responsibilities: 1) Responsible for all aspects of store operation, from administrative roles to handling customer complaints and queries to ensure that the store's customers are satisfied. 2) Control of the entire store and supervising department managers and other employees 3) Assist Grocery Manager in daily store operations in compliance with established procedures. 4) Assist in hiring and firing staff, performance evaluation, promotions, appraisals, and release activities for employees. 5) Advise employees on appearance, store policies and general procedural issues. 6) Responsible for putting and distributing employees' schedules on a rotating basis. 7) Handle the neat and accurate stocking and merchandising of products. 8) Managing deliveries. 9) Coordinate with maintenance personnel to ensure that lighting is functional, floors and shelves remain clean and the correct price tags are in place and making any changes to prices of items on the shelves, ensuring the two do not conflict.. 10) Retail environments must handle and process cash,cheques and credit card receipts. 11) Responsible for refilling produce and bakery sections, bringing items from the warehouse to the sales floor, and packaging items for display or delivery. 12) Meet the store's monthly targets and handle budgets.
• section managerFull Time

  Mar 2016 - Jan 2017 -10 months

  Egypt , Cairo

  • Job Details:Duties and Responsibilities: 1) Manage employees and team performance, provide new employee orientation, train or provide adequate training for employees; coach, counsel and motivate employees, evaluate employees, investigate complaints or performance concerns, implement disciplinary action as needed and in consultation with appointment authority and Human Resources. 2) Provide leadership and manage the department, make decisions, solve problems, develop records/files, conduct internal and external meetings. 3) Manage and ensure effective employees and safe work environment, establish effective communication lines/methods as well. 4) Manage the employee hiring process, develop or update job descriptions, develop performance expectations, identify essential functions and knowledge, skills and abilities required, respond to questions pertaining to the need for background checks, assign work shifts, complete position requisition forms, and ensure compliance with the company processes for interview andselection of employees. 5) Accept resignations, initiate terminations and process layoff actions. 6) Approve annual leaves, permissions, complete, review and sign time sheets. 7) Establish and manage a budget, approve expenditures, initiate and sign appropriate paperwork. 8) Setting goals and objectives. 9) Delegating tasks. 10) Monitoring the team’s performance. 11) Assisting the team by performing the tasks with them. 12) Helping with training and development. 13) Completing paperwork . 14) Handling complaints (from both staff and customers). 15) Helping to hire new staff 16) Reporting to senior management and follow up with the drivers / personnel when required