
Ramy Mohamed Taha AbdElhady
Technical support / Account Manager / Travel Consultant
Maadi, Cairo, EgyptWork Experience
Operation Ticketing AgentFull Time
Trendy Travel
Sep 2023 - Present -1 yr, 10 months
Egypt , Cairo
- Job Details:Issuing flight tickets and amending and canceling bookings. Using Galileo and Amadeus as an advanced user. Dealing with sales team to up selling packages & recommend best flights to CST from many suppliers. Follow up with schedule change and all Involuntary cases. Solving ticket issues directly with many different Airlines. Serving CSTs to change and correct wrong passenger data in booking or adding extras ... etc
Online flights OfficerFull Time
- Job Details:I am working as an Online flight Officer "Travel consultant" to change or cancel CST bookings among all different Airlines especially those that work with the GDS systems like Amadeus & Galileo which I have got very good experience. And making full TKT re-issuance on our internal system till delivering it to CST. Also, I worked on many different Airlines' portals, Whether making changes or adding extra services. All of this with full documentation and reports with frequent and repeating orders, And I represented and explains details about GDS and many important points for the most beginners.
Software Account ManagerFull Time
Nebras Technology
Jun 2021 - May 2022 -11 months
Egypt , Cairo
- Job Details:Often I follow my tasks on the calendar to start my training session by visiting our clients at their dental clinics to explain our software to doctors and their employees there. After that, they can contact me to answer and solve their problems with software via phone or online. or determine a new visit session. And I can make reports on global issues and required features for software from clients to represent during our meetings And focused on clients that always face problems. And follow my new emails for any recent updates and study it well and reply with inquiries if I have any. Also sure I have a ticketing CRM system to make problem tickets or escalation cases for other teams like sales & marketing and rest.
Education
Engineering Bachelor in Communications & Electronics
Thebes AcademyJan 2009 - Jan 2016 - 7 yr
High School - Thanaweya Amma
Gamal Abdel NasserJan 2009
Skills
- Computer Skills
- Installations
- Electrical Engineering
- Network Engineering
- Repairing
- Hardware Maintenance
- Electronics Maintenance
- IT - Specialis
- Troubleshooting
- Electronics Engineering
View More
Languages
Arabic
FluentEnglish
AdvancedFrench
Intermediate
Training & Certifications
MCSA
It Academy·2016Cisco Certified Network Associate
Cisco·2016