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Ramy Mohamed Taha AbdElhady

Technical support / Account Manager / Travel Consultant

Maadi, Cairo, Egypt

Work Experience

  • Operation Ticketing AgentFull Time

    Trendy Travel

    Sep 2023 - Present -1 yr, 10 months

    Egypt , Cairo

    • Job Details:Issuing flight tickets and amending and canceling bookings. Using Galileo and Amadeus as an advanced user. Dealing with sales team to up selling packages & recommend best flights to CST from many suppliers. Follow up with schedule change and all Involuntary cases. Solving ticket issues directly with many different Airlines. Serving CSTs to change and correct wrong passenger data in booking or adding extras ... etc
  • Travel AdvisorFull Time

    Air Arabia

    Jun 2023 - Sep 2023 -3 months

    Egypt

    • Online flights OfficerFull Time

      Almosafertrip

      Jun 2022 - Present -3 yrs, 1 month

      Egypt , Cairo

      • Job Details:I am working as an Online flight Officer "Travel consultant" to change or cancel CST bookings among all different Airlines especially those that work with the GDS systems like Amadeus & Galileo which I have got very good experience. And making full TKT re-issuance on our internal system till delivering it to CST. Also, I worked on many different Airlines' portals, Whether making changes or adding extra services. All of this with full documentation and reports with frequent and repeating orders, And I represented and explains details about GDS and many important points for the most beginners.
    • Software Account ManagerFull Time

      Nebras Technology

      Jun 2021 - May 2022 -11 months

      Egypt , Cairo

      • Job Details:Often I follow my tasks on the calendar to start my training session by visiting our clients at their dental clinics to explain our software to doctors and their employees there. After that, they can contact me to answer and solve their problems with software via phone or online. or determine a new visit session. And I can make reports on global issues and required features for software from clients to represent during our meetings And focused on clients that always face problems. And follow my new emails for any recent updates and study it well and reply with inquiries if I have any. Also sure I have a ticketing CRM system to make problem tickets or escalation cases for other teams like sales & marketing and rest.
    • Education

      • Engineering Bachelor in Communications & Electronics

        Thebes Academy

        Jan 2009 - Jan 2016 - 7 yr

      • High School - Thanaweya Amma

        Gamal Abdel Nasser

        Jan 2009 

      Skills

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      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • French

        Intermediate

      Training & Certifications

      • MCSA

        It Academy·2016
      • Cisco Certified Network Associate

        Cisco·2016
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