Basic Info

Mostafa El Faham

12 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Tour Operator at Cairo walking tours

Experience Details

Tour Operator

Operations/Management, Customer Service/Support

Experienced (Non-Manager)

Design tour programs . run marketing campaigns and promotions to sell them through the internet and travel fairs.
Organize transportation and hotel bookings.
choose the right employees and manage them to achieve excellent work .
Run regular meetings and monitoring work to ensure Excellency.


Company Details

Cairo walking tours

Cairo, Egypt

11-50 employees

Travel and Tourism

www.Tucantravel.com

Feb 2012 to present (4 years 10 months)
Research Analyst at WealthX

Experience Details

Research Analyst

Analyst/Research

Entry Level

N/A


Company Details

WealthX

kl, Malaysia

101-500 employees

Financial Services

N/A

Jun 2014 to Nov 2014 (5 months)
Tour Leader Guide at Tucntravel

Experience Details

Tour Leader Guide

Customer Service/Support

Experienced (Non-Manager)


Work with English 6-18 hours daily .
Lead and guide Groups between sightseeing and cities
Give max. customer care to group members to ensure guests satisfactions and excellent Feed backs.
Deal with unexpected problems , complaints or taking necessary decisions to ensure tour safety and Continuity .
Promote extra excursions and achieve targeted sales and benefits.
Run needed meetings and presentations to tour members , work team or agencies representatives to explain and promote tours itineraries.
Cross country borders with groups and facilitate process , be aware for regulations , rules and customs , explain and help travellers to go through by giving instructions and directions and avoid common mistakes.
write reports , analyses and list bills and expenses after each tour . Pass suggestions and recommendations to improve tours dynamics and prevent problems.

Reason to leave : Company ended their contract in the Region


Company Details

Tucntravel

Egypt

N/A

Travel and Tourism

N/A

Feb 2006 to Jan 2012 (5 years 11 months)
Tour Guide at Freel lancer

Experience Details

Tour Guide

Customer Service/Support

Experienced (Non-Manager)

Organize transportation and hotel bookings.
Translating notices and work papers Between Arabic and English.
Lead and guide Groups between sightseeing and cities .
Give max. customer care to group members to ensure guests satisfactions and excellent feed back
Deal with unexpected problems , complaints or taking necessary decisions to ensure tour safety and Continuity .
Promote extra excursions and achieve targeted sales and benefits.
Run needed meetings and presentations to tour members , work team or agencies representatives to explain and promote tours itineraries.

Reason to leave : Received a great offer to work with an international travel company


Company Details

Freel lancer

Cairo, Egypt

N/A

Travel and Tourism

N/A

Jun 2003 to Feb 2006 (2 years 8 months)
Receptionist at Iberotel hotel sharm el shiekh

Experience Details

Receptionist

Customer Service/Support

Experienced (Non-Manager)

Answering phone calls in 3 languages ( English , Arabic and German ) .
Deal with Guests requests and complaints in 5* hotel standard
Work with Hotel system Fidelio Be an excellent team player .
Reason to leave : Chance to work in Cairo near to where I take educational courses


Company Details

Iberotel hotel sharm el shiekh (multinational)

Egypt

101-500 employees

Hospitality/Hotels

N/A

May 2001 to Apr 2003 (1 year 11 months)

Education

Bachelor's of Tourism and Hotel Management in guidance section

Education Details

Bachelor's of Tourism and Hotel Management

guidance section

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
1996 - 2000
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicByciclesCommunicatorComputer SkillsCustomer ServiceDancingEnglishEvent PlanningFinancial ServicesGuidance SectionHandles StressHard WorkerHospitalityHotelHotelsIberotel Hotel Sharm El ShiekhInternetLeaderManagementMicrosoft WordMorning JoggingMusicPrayingReadingReceptionistResearchResearch AnalystSalesSupportSupportiveTour GuideTour Leader GuideTour OperatorTourismTranslationTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Fluent

Tools and Technologies

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

travel

travel

: Expert

: Extreme - I love it!

:

5-7 years

tourism

tourism

: Expert

: Extreme - I love it!

:

More than 7 years

customer service

customer service

: Advanced

: High

:

5-7 years

translation

translation

: Advanced

: Extreme - I love it!

:

3-5 years

Event Planning

Event Planning

: Advanced

: Extreme - I love it!

:

3-5 years

sales

sales

: Intermediate

: Medium

:

5-7 years

Research

Research

: Intermediate

: Extreme - I love it!

:

1-3 years

hotel

hotel

: Intermediate

: High

:

1-3 years

management

management

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Handles Stress, Supportive

Online Presence

http://eg.linkedin.com/pub/mostafa-el-faham/49/977/816/http://facebook.com/heart.reloadedwww.cairowalkingtours.com

i am so excited to go , hand me a share

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