Eivan Margarette Ronquillo

Business Support Executive

• Job Details:Proactive and efficient in handling customer’s queries based on the status of the transaction on the system and proactively coordinate with the concerned department. Provide excellent customer service both internally and externally. Lodging of customer complaints in CRM to create error trend analysis and proposes immediate action plans. Develop initiatives to address issues in the process impacting effectiveness and/or the overall achievement of service level agreement.

Senior Data Processing Specialist

• Job Details:Process more complex type of U.S. healthcare medical claims per specific policies and rules. Deliver timely ad hoc and standard quality reports. Conduct quality focus sessions and review initiatives for changes and impacts to working documents content.

Data Analyst

• Job Details:Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems processing claims submitted by providers.