Eid Ahmed Ibrahim

IT SpecialistFull Time

• Job Details:Provided software and hardware troubleshooting for end-users. Worked on Windows Server 2022 - 2019 (DC - AD - Group Policy - Print Server - File Sharing). Created PaperCut server to manage all printers on the network. Managed MS Office applications (2016). Configured LAN, TCP/IP, and network troubleshooting. Administered ZK fingerprint system and company divisions. Handled CCTV monitoring and maintenance. Managed IT asset records and equipment handling. Configured and maintained printers (HP, Canon). Worked with Google Admin and CRM systems. Deployed and managed Sophos XG firewall across 4 branches (hosts, services, rules, policies, VPN, backup, and firmware). Created firewall rules, VPN site-to-site, and user VPN. Configured emails via Network Solutions and Outlook (laptops & mobile). Monitored network with PRTG. Worked on VMware ESXi (6.5, 7.0, 8.0) on (switch & storage & create VM). Veeam backup solutions. Worked on TrueNAS. Worked on Cisco switch. Worked on Omada portal to manage TP-Link & Linksys access points. Worked on Dell servers (730, 740, 710). Worked on Tally printer. Contacted suppliers and vendors to ensure that the requested components meet standards.

IT Help Desk (Part-Time)

• Job Details:Troubleshooted software and hardware issues. Maintained internet and network troubleshooting. Managed surveillance camera systems. Supported printers (HP, Toshiba, Canon, Kyocera, Ricoh).

IT Help Desk

• Job Details:Troubleshooted software and hardware issues. Supported MS Office (2013, 2016, 2019, 365). Configured LAN/TCP-IP and ensured network stability. Managed Unifi access points and Cisco access point configurations. Handled CCTV monitoring and maintenance. Performed hardware maintenance (PCs, notebooks, printers, plotters, scanners, UPS). Provided IT asset management. Configured Windows Server (2012, 2016).