Basic Info

Ehab Salem

More than 15 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

IT Manager at Cargill

Experience Details

IT Manager

IT/Software Development, Installation/Maintenance/Repair, Customer Service/Support

Manager

NVOC IT MANAGER
IT ServiceDesk & Support Manager Cargill Egypt & Dubai
Cargill EMEA Compliance Coordinator – IT Process Super User (MEA)
• Established all the company's IT infrastructure (almost from scratch): Modems, routers, switches, connectivity, servers, software, printers, Network fax/scanner, and workstations.
• Installed Windows Server, ISA server, Exchange Server, Web Filtering & Reporting, Symantec Multi-Tier Protection (Antivirus, Anti-SPAM, Anti-Spyware, and Personal Firewall).
• Installed Cisco PIX firewall and a secured wireless network.
• Linked company branches via WAN/VPN along with VOIP.
• Implemented an Oracle based Logistics System.
• Implemented Time and Attendance, Telephone tracking systems (based on SQL Server).
• Installed the company’s intranet Website (WebGUI and MS Sharepoint Services).
• Implementing a specialized HR system (Intercom Enterprise HRMS)
• Implemented and enforced IT/IP security policies and best practices.
• Supporting 270+ users in Egypt & Dubai (4 locations) with diverse setups and applications.
• Responsible for EMEA Technology Asset Manager (TAM)
• Supporting IT Staff in GOSCMA: training, consultancy, and guidance
• Key to success of Remedy implementation in GOSCMA
• Performance Measurement and improvement for GOSCMA IT


Company Details

Cargill (multinational)

Alexandria & Cairo, Egypt

501-1000 employees

Manufacturing, Wholesale Trade

www.cargill.com

Jun 2004 to Mar 2015 (10 years 9 months)
IT Manager at Jamjoom Vehicles & Equipment

Experience Details

IT Manager

Installation/Maintenance/Repair, IT/Software Development

Manager

• Changed the 20 years old NCR System to an advanced fully computerized Oracle system (ERP) using a UNIX server as the Data server, Windows 2000 as the application server.
• Linked all company branches worldwide via FR/VPN and Terminal Service along with VOIP.
• Installed the company’s intranet and Website along with office collaboration, mail, and internet access using Microsoft SBS 2000 server.
• Adopted and Implemented a CRM solution (Goldmine).
• Lead a major qualifying training program for all company personnel.


Company Details

Jamjoom Vehicles & Equipment

Jeddah, Ryiadh, Khobar, Khamis Meshit, Medinah, Saudi Arabia

101-500 employees

Automotive

www.jamjoom.com

Sep 1998 to Sep 2002 (4 years)
Technical Support Manager at Jamjoom Advanced Technology

Experience Details

Technical Support Manager

Customer Service/Support, IT/Software Development, Installation/Maintenance/Repair

Manager

• Customer Support Follow-up and consultancy.
• New software and hardware evaluation.
• Prepared and lead shows, seminars and exhibitions.
• Lead teamwork for network/Intranet/mail installations.
• Prepared and conducted training.
• Advisor for dealers and sales department.


Company Details

Jamjoom Advanced Technology

Jeddah, Saudi Arabia

11-50 employees

Computer Hardware, Computer and Network Security , Information Technology Services

www.jamjoom.com

Jan 1994 to Sep 1998 (4 years 8 months)
Technical Supervisor at Thomson-CSF

Experience Details

Technical Supervisor

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

• Changed the old style of work to a fully computerized system.
• Created a multi-user application for work follow-up and automatic billing.
• Supervised, trained, and supported users.
• Future material evaluation and new material installation.
• Advisor for graphics and DTP needs.


Company Details

Thomson-CSF (multinational)

Jeddah, Saudi Arabia

101-500 employees

Aerospace and Defense

www.thalesgroup.com

Oct 1990 to Jan 1994 (3 years 3 months)
Technical Support at Ghatwary Computers

Experience Details

Technical Support

Installation/Maintenance/Repair, IT/Software Development

Entry Level

• Customer Follow-up and software support.
• Installation, training, and programming as per customer needs.


Company Details

Ghatwary Computers

Alexandria, Egypt

11-50 employees

Computer Hardware, Computer Networking , Computer Software

n/a

Oct 1986 to Oct 1990 (4 years)

Education

BSc in Nuclear Engineering

Education Details

BSc

Nuclear Engineering

Alexandria University, Egypt

B / Very Good / 75 - 85%

Nuclear Engineering Power Plant control

N/A

Alexandria University
1981 - 1986
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Marc

Egypt

1981

A / Excellent / 85 -100%

N/A

Saint Marc
1981

Certifications

ITIL v3 Foundation
Mar 2015

Certificate details

ITIL v3 Foundation

Mar 2015

87 out of 100

N/A

N/A

Alexa

N/A

Training and Courses

ITIL v3 Foundation at Synergy
Jun 2010

Training/Course Details

ITIL v3 Foundation

Jun 2010

Synergy

ITIL v3 Foundation

ITIL OSA at SkillSoft
Feb 2015

Training/Course Details

ITIL OSA

Feb 2015

SkillSoft

ITIL OSA complete course.

This profile is fresh!
Last update 12 days ago.

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Profile Skills and Keywords

Aerospace And DefenseAnalyticalArabicAutomotiveCargillComputer And Network SecurityComputer HardwareComputer NetworkingComputer SoftwareCreativeCustomer ServiceERPEnglishFrenchITIT ManagerITIL OSAITIL V3 FoundationInformation Technology (IT)Information Technology ServicesInnovativeInstallationMaintenanceManufacturingMicrosoft OfficeMicrosoft SQL ServerMicrosoft WindowsNetworkingNuclear EngineeringOracle DeveloperProblem SolverRepairSoftware DevelopmentSupportSupportiveTechnical SupervisorTechnical SupportTechnical Support ManagerThomson-CSFWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Oracle developer

Oracle developer

: Intermediate

: Medium

:

5-7 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: High

:

5-7 years

Networking

Networking

: Intermediate

: High

:

5-7 years

ERP

ERP

: Intermediate

: High

:

3-5 years

Fields of Expertise

IT

IT

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Creative, Problem Solver, Innovative, Supportive

Online Presence

https://eg.linkedin.com/in/ehabsalem

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