Basic Info

Ehab Fadel

6 years

Giza, Egypt

Diploma

Experienced

Work Experience

Training Section Head at Dakahlia Group

Experience Details

Training Section Head

Human Resources

Manager

 Work with the sites’ managers to identify training deficiencies.
 Identifying non-training problems, and suggests how best to deal with them
 Collaborate with departments’ managers to create metrics and programs for the trainees.
 Develop and deliver internal training programs based on business and individuals’ needs.
 Evaluating the training service providers’ technical and financial proposals.
 Managing the training cost of internal and external programs and keep it within budget.
 Monitor project progress, inspect completed work quality and evaluates project success.


Company Details

Dakahlia Group

Cairo, Egypt

More than 1000 employees

Agriculture/Fishing/Farming, FMCG

dakahliaproduce.com

Jun 2015 to present (1 year 6 months)
Free-lancer trainer at Self Employed

Experience Details

Free-lancer trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

 Identifying the client training needs to design the training programs accordingly.
 Conducts training programs in the fields of Soft Skills, HR, and Management.

Clients List:

 SCLC - Student Centered Learning Courses
 ICHD - International Center for Human Development
 Modern Academy
 Giza Culture Palace
 Dakahlia Poultry
 Dakahlia Agriculture


Company Details

Self Employed

Cairo, Egypt

1-10 employees

Human Resources

N/A

Jan 2012 to Dec 2015 (3 years 11 months)
Senior Corporate Trainer at Dakahlia Group

Experience Details

Senior Corporate Trainer

Human Resources

Experienced (Non-Manager)

 Identifying the training needs to design the training plan accordingly.
 Designing training programs for in-house courses based on business and individuals’ needs.
 Conducts training programs for all employees of Dakahlia Group in the fields of Interpersonal Skills, HR, and Management.
 Monitoring the progress of trainees through discussions with their managers.
 Evaluate training effectiveness through KirkPatrick model to produce reports after each program.


Company Details

Dakahlia Group

Cairo, Egypt

More than 1000 employees

Agriculture/Fishing/Farming, FMCG

www.dakahliaproduce.com

Dec 2013 to May 2015 (1 year 5 months)
Senior Training Specialist at Business Learning Institute

Experience Details

Senior Training Specialist

Human Resources

Experienced (Non-Manager)

- Works with clients to translate business requirements into defined training needs to develop learning objectives.
- Write and prepare technical and financial training proposals.
- Contribute to developing training standards, processes, and quality instructional materials.
- Determines trainers' qualifications by setting meetings with them and comparing qualifications to training requirements.
- Managing the cost of training programs and keep it within budget.
- Implement technical training for staff.


Company Details

Business Learning Institute

Giza, Egypt

1-10 employees

Human Resources

www.bli-group.com

Dec 2012 to Dec 2013 (1 year)
Training Specialist at Business Learning Institute

Experience Details

Training Specialist

Human Resources

Experienced (Non-Manager)

- Contribute to Writing and preparing technical training proposals.
- Communicate with the program’s trainer for giving suggestions of developing and customizing the training according to the client needs.
- Evaluate training materials prepared by instructors.
- Facilitate the execution of all training plans.
- Evaluate training effectiveness to produce reports after each program.
- Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.


Company Details

Business Learning Institute

Giza, Egypt

1-10 employees

Human Resources

http://bli-group.com/

Dec 2011 to Dec 2012 (1 year)
Training Coordinator at Business Learning Institute

Experience Details

Training Coordinator

Human Resources

Entry Level

- Format training materials and design computerized presentations.
- Arrange venues and facilities for courses and events.
- Monitor training implementation process to ensure its efficiency.
- Maintain updated materials database and training programs records.
- Coordinate logistics around training courses(Training rooms, hotels, travel arrangement, catering,..)
- Communicate with clients: giving information, making follow ups, solving problems …


Company Details

Business Learning Institute

Giza, Egypt

1-10 employees

Human Resources

http://bli-group.com/

May 2010 to Nov 2010 (6 months)
Customer Service Representative at Etisal

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Attracts potential customers by answering product and service questions
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem.


Company Details

Etisal (multinational)

Cairo, Egypt

101-500 employees

Consumer Services

www.etisal.com.sa

Jul 2009 to Dec 2009 (5 months)
Customer Service Representative at Egyptian Contact Center Operator “Ecco”

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Attracts potential customers by answering product and service questions
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem.


Company Details

Egyptian Contact Center Operator “Ecco”

Cairo, Egypt

101-500 employees

Consumer Services

www.eccooutsourcing.com

Nov 2008 to May 2009 (6 months)

Achievements


I have trained hundreds of trainees at all levels through my career. This has enriched my ability to conduct so many different types of training courses in the field of soft skills, customer service, management, human resources.

Education

Technical Diploma in Human Resourses Management

Education Details

Technical Diploma

Human Resourses Management

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2014 - 2015
Bsc in law

Education Details

Bsc

law

Helwan University, Egypt

Not specified

law

N/A

Helwan University
2008 - 2008

Training and Courses

Training/Course Details

Train The Trainer

Jan 2011

American Chamber

N/A

Training/Course Details

MS Office Package

Feb 2010

Westwood Egypt

N/A

Training/Course Details

Communication skills

Mar 2010

Dale Carnegie

N/A

Training/Course Details

Talent Management

Jun 2015

American Chamber

N/A

Training/Course Details

Training Need Assessment Tools and Techniques

Aug 2015

American Chamber

N/A

Training/Course Details

Human Resources Management

Apr 2010

CAME

N/A

Training/Course Details

N.L.P Practitioner - Certified from the American Board of N.L.P

May 2011

ICNLP

N/A

Training/Course Details

Anger Management

Mar 2011

Future Builders

N/A

Training/Course Details

Building Customer Loyalty

Feb 2012

BLI Consulting and Training

N/A

Training/Course Details

Sales Skills

Oct 2015

HPA

N/A

Training/Course Details

Behavioral Therapy Diploma

Sep 2015

MIFTC

N/A

Training/Course Details

ISO 22000 - Food Safety Awareness

Mar 2014

Food Technology Center

N/A

Training/Course Details

Time and Stress Management

Apr 2015

Avanti

N/A

Training/Course Details

Power of Hypnoses

Feb 2016

You Can

N/A

First Aid at HPA
Feb 2015

Training/Course Details

First Aid

Feb 2015

HPA

N/A

Training/Course Details

Life Quality Across Bio Energy

Sep 2011

ICHD

N/A

Training/Course Details

Projects Management

Jan 2016

Dakahlia Group

N/A

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAgricultureAnalyticalAnger ManagementArabicBehavioral Therapy DiplomaBuilding Customer LoyaltyBusiness-orientedCommunication SkillsCommunicatorConsumer ServicesCustomer ServiceCustomer Service RepresentativeEnglishEtisalFMCGFarmingFirst AidFishingFree-lancer TrainerHuman ResourcesHuman Resources ManagementHuman Resourses ManagementHuman Resourses, TrainingIBM StatisticsISO 22000 - Food Safety AwarenessInitiativeLawLeaderLife Quality Across Bio EnergyMS Office PackageMS ProjectMicrosoft AccessMicrosoft OfficeN.L.P Practitioner - Certified From The American Board Of N.L.PPower Of HypnosesProjects ManagementSales SkillsSenior Corporate TrainerSenior Training SpecialistSupportTalent ManagementTime And Stress ManagementTrain The TrainerTraining CoordinatorTraining Need Assessment Tools And TechniquesTraining Section HeadTraining Specialist

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Advanced

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

MS Project

MS Project

: Advanced

: Medium

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

IBM Statistics

IBM Statistics

: Intermediate

: Medium

:

Less than 1 year

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Human Resourses, Training

Human Resourses, Training

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Leader, Business-oriented, Communicator, Initiative

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