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Ehab Elsaied Ameen

ability for hard work

Cairo, Egypt

Work Experience

  • Italian and English technical support advisorFull Time

    Jobs Global

    Dec 2012 - Present -12 yrs, 7 months

    Egypt , Cairo

    • Job Details:Italian and English technical support advisor for Seagate account back office

  • customer service representitiveFull Time

    Exceed Company

    Sep 2010 - Dec 2012 -2 yrs, 3 months

    Egypt , Cairo

    • Job Details:Italian technical support for xbox account

  • Tour guideFull Time

    Best Italy

    Nov 2009 - Oct 2010 -11 months

    Egypt , South Sinai

    • Job Details:Italian tour guide

  • ReceptionstFull Time

    Domina Coral Bay

    Aug 2007 - Oct 2009 -2 yrs, 2 months

    Egypt , South Sinai

    • Job Details:I worked as a receptionist and a reservation agent for Domina Coral Bay

    • Education

    • Alsun Faculty/Languages in Languages,Italian and English

      Ain Shams University (ASU)

      Jan 2004 - Jan 2007 - 3 yr

    • High School - Thanaweya Amma

      Assem emary

      Jan 2003 

    Achievements

    Helped the Seagate account attain the highest customer service ratings (earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Effectively managed and responded to over 100 calls for information in one day, without any complaints from callers.

    Skills

    • Microsoft Windows
    • Microsoft Office
    • Computer Hardware
    • Customer Service
    • Hospitality
    • Tour guiding
    • Mac OS
    • Technical Support

    Languages

    • Italian

      Fluent

    • English

      Fluent

    Training & Certifications

    • soft skills

      Domina Coral bay·2009

    • guest communication

      american university·2009

    • guest communication

      american university·2008
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