Basic Info

Ehab Afify

9 years

Sheikh Zayed City, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior IT Specialist at Milky's - Juhayna Group

Experience Details

Senior IT Specialist

IT/Software Development

Experienced (Non-Manager)

IT support
• Handle Domain Server and TMG operations,
• Troubleshoot internet connectivity issues
• Deploy long distance WIFI connections bridges between the Farm facilities
• Manage Active directory users and DHCP server
• Manage sharing permeations
• Troubleshooting system and network problems and diagnosing and solving HW & SW faults
• Maintaining all hardware related problems


Milking Parlor Support
• Provide support in milking systems afikim & Fullwood
• Configure Milking Control system over Ethernet, WIFI and Serial connections
• Configure Heard management software
• Troubleshoot connections problem in afikim & Fullwood equipment
• Preform AutoCAD drawings for Milking Farms designs


Company Details

Milky's - Juhayna Group

Cairo, Egypt

101-500 employees

Agriculture/Fishing/Farming

http://www.milkys.net/

Dec 2012 to present (4 years)
Technical Support at Xceed - TE-Data Account

Experience Details

Technical Support

IT/Software Development

Entry Level


• Provide client support and technical issue resolution via phone

• Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only)

• Handle daily ADSL customer problems/requests
• Running First level troubleshooting steps
• Isolate customer problem and handle escalations to appropriate support team level.
• Follow up on customer technical cases and provide feedback


Company Details

Xceed - TE-Data Account (multinational)

Cairo, Egypt

501-1000 employees

Internet/E-commerce

http://www.xceedcc.com/

Apr 2011 to Dec 2012 (1 year 8 months)
IT Specialist at 69 Group

Experience Details

IT Specialist

IT/Software Development

Entry Level

• Responsible for Installing and configuring computer systems in 17 Retail Branches

• Troubleshooting system and network problems and diagnosing and solving Hardware/software faults
• Providing direct Tech. Support to computer users for Network, PC

• Supporting Users in their day to day computer problems
• Maintaining all hardware related problems
• Responsible for creating backup files for all business transaction records on weekly basis
• Installation of new machines, restoration of user data


Extra Activities:

• Equipping & preparing retail branches (Stores) with the suitable sound systems & all audio requirements, POS equipment like bar code Scanners & receipt printers & equipping virtual Displays with LCD’s …etc.

• Create & Montage Videos for Branding presentations and custom made videos for stores

• Providing technical solutions for marketing department to serve Marketing & E-Marketing Activities such as:
o Performing SMS’s & E- mail Campaigns for customers
o Create & manage Google Adwords & Facebook Ads Campaigns


Company Details

69 Group

Cairo, Egypt

11-50 employees

Retail

N/A

Sep 2007 to Apr 2011 (3 years 7 months)
Help Desk at ACTIVE GROUP

Experience Details

Help Desk

IT/Software Development

Entry Level


• Installation has been achieved for more than 200 computer systems as part of my work

• Responsible for upgrading for all of the old hardware
• Responsible for training and helping new staff
• Working in Maintenance Department at S/W, H/W and Problem solving


Company Details

ACTIVE GROUP

Cairo, Egypt

1-10 employees

Information Technology Services

N/A

Dec 2006 to Apr 2007 (4 months)

Education

Licentiate in law in law

Education Details

Licentiate in law

law

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2000 - 2007

Certifications

Certificate details

• Microsoft Certificate Technology Specialist (MCTS)

Jun 2011

N/A

N/A

D177-2904

Certification/Version: Windows Server® 2008 Active Directory, Configuration

Certificate details

Microsoft Certificate Technology Specialist (MCTS)

Jun 2010

N/A

N/A

D177-2905

Microsoft

Certification/Version: Windows Server® 2008 Network Infrastructure, Configuration

Training and Courses

Training/Course Details

Microsoft Certified Information Technology professional (MCITP) System Administrator

Jun 2011

YAT

N/A

Training/Course Details

Cisco Certified Network Associate (CCNA)

Apr 2009

YAT

N/A

Training/Course Details

AutoCAD 2D 2014

May 2014

YAT

N/A

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

AgricultureAnalyticalAutoCAD 2DAutoCAD 2D 2014Cisco Certified Network Associate (CCNA)E-commerceEnglishExecutorFarmingFishingHard WorkerHelp DeskITIT SpecialistInformation Technology ServicesInternetLawMicrosoft Certificate Technology Specialist (MCTS)Microsoft Certified Information Technology Professional (MCITP) System AdministratorNetworksPlannerProblem SolverRetailSenior IT SpecialistSoftware DevelopmentTechnical SupportWindows Server 2008WirelessXceed - TE-Data Account Microsoft Certificate Technology Specialist (MCTS)

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Windows Server 2008

Windows Server 2008

: Intermediate

: High

:

1-3 years

Networks

Networks

: Intermediate

: High

:

5-7 years

AutoCAD 2D

AutoCAD 2D

: Beginner

: Medium

:

Less than 1 year

Wireless

Wireless

: Beginner

: High

:

1-3 years

Key Skills

Analytical, Executor, Planner, Hard worker, Problem Solver

Online Presence

https://www.linkedin.com/in/ehabamgedhttps://www.facebook.com/ehab.amgedhttps://twitter.com/ehabamged

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