Ehab Hamdy IsmailCoronavirus • Immediate Start

Senior System Administrator at IDP LTD

Cairo, Egypt

Troubleshooting
Information Technology (IT)
Service Desk
Vmware
SNOW Ticketing System

Work Experience

Senior System Administrator at IDP LTD
Feb 2020 to present · 7 Months
IT On-Site Support Engineer at Novartis
Jul 2018 to Jan 2020 · 1 Year 6 Months
Asset Management senior specialist at Novartis
Jul 2019 to Nov 2019 · 4 Months
IT Service Desk Engineer at Vodafone
Apr 2018 to Jun 2018 · 2 Months

Education

BSc in Information System
Future Academy - Egypt 2004 to 2008 · 4 Years
High School - Thanaweya Amma
el makrizey - Egypt 2004

Achievments

Deep freeze Enterprise Net support manager 12 Manage engine Team viewer 11

Skills
Tools and Fields of Expertise

Troubleshooting
Information Technology (IT)
Service Desk
Vmware
SNOW Ticketing System
Customer Care
People Manager

Languages

Arabic
Advanced
English
Advanced

Training & Certifications

CCNA
self study · 2014
MCSE
Self study · 2013
MCSA
self study · 2013
(A+) (N+)
future academy · 2012

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