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Ehab Salama Mahmoud

Customer service Representative at Office of Representative Bilal Al-Nahhal, Member of the Egyptian Parliament for Citizen Services

Mahmoudya, Beheira, Egypt

Work Experience

  • Customer service RepresentativeFull Time

    Office of Representative Bilal Al-Nahhal, Member of the Egyptian Parliament for Citizen Services

    Jun 2023 - Present -2 yrs, 1 month

    Egypt

    • Job Details:Responsible for the customer service department, which in turn is responsible for meeting customers from the people of Elmahmoudya city in Beheira Governorate, finding out their demands and requirements, finding solutions to their problems and presenting them to Mr. Representative, member of the Egyptian Parliament and head of our services headquarters, and then communicating with the responsible gentlemen to provide the necessary needs to serve the people.
  • traineeInternship

    Banque Misr

    Aug 2022 - Sep 2022 -1 month

    Egypt

    • Job Details:During the field training period in the branch of Banque Misr, I learned a lot of things and acquired some skills such as the skill of communication with customers and customer satisfaction, the importance of financial digitization, and I extracted MEZAA cards for customers and learn how to open accounts and I can difference between all types of accounts for individuals or companies, and gained information about loans and steps for extracting loans and calculated interests on them.
  • traineeInternship

    CIB

    Jul 2022 - Aug 2022 -1 month

    • Job Details:Online training about (ENTREPRENEURSHIP)
  • TraineeInternship

    Banque Misr

    Aug 2021 - Sep 2021 -1 month

    Egypt

    • Job Details:This training was about bank products and department and the relation between banks and the central bank
  • Education

    • Bachelor's Degree in Accounting

      Damanhour University

      Jan 2019 - Jan 2023 - 4 yr

    Skills

    • Communication skils
    • Time Management
    • Team Leadership
    • Computer Skills
    • ICDL Certified
    • Banking Sector
    • Accounting
    • Financial Accounting

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • EXCEL

      ALMENTOR·2023
    • TRAINING FOR EMPLOYMENT

      EGYPTIAN BANKING INSTITUTE·2023
    • MICROSOFT OFFICE 360

      OXFORD INSTITUTE·2022
    • ENGLISH

      OXFORD INSTITUTE·2022
    • FINTECH

      ALMENTOR·2022
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