Basic Info

Esraa ghonaim

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Account manager at Vodafone Egypt

Experience Details

Account manager

Customer Service/Support

Experienced (Non-Manager)

Responsible for governmental voice and data accounts which deal with vodafone egypt ad i handle their requests and paying bills from their side and and problems existes, also visits the accounts responsibles fron their side.
Deal with stakeholders from our company side and account sides to get latest offera and deals to them.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Sep 2015 to present (2 years 3 months)
Enterprise Account Advisor at Vodafone

Experience Details

Enterprise Account Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Jan 2014 to Aug 2015 (1 year 7 months)
Customer Service Representative at Ecco

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Ecco (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Dec 2011 to Feb 2013 (1 year 2 months)

Education

Bachelor's Degree in egyptology

Education Details

Bachelor's Degree

egyptology

Ain-Shams university, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain-Shams university
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

saray al-kubba

Egypt

2007

A / Excellent / 85 -100%

N/A

saray al-kubba
2007

Certifications

Certificate details

Professional project management

May 2017

N/A

N/A

N/A

Ain shams Universty

N/A

Training and Courses

Training/Course Details

tour guide

Aug 2010

Egyption Museim

Trained as a tour guide to help people to know mote about the egyption history

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagerAccount MangmentAdminArabicCustomer ServiceCustomer Service RepresentativeDiscovering New ThingsEccoEgyptologyEnglishEnterprise Account AdvisorHard WorkerHistoryHuman ResourcesInternetLeaderLeading PeopleLearning New LanguagesMicrosoft OfficeOffshoringOutsourcingPlaying With KidsProfessional Project ManagementReadingSearch About Any ThingSocialSupportSupport My PeopleSupportiveTeam PlayerTelecommunicationsTour GuideTrainingVodafoneVodafone EgyptWorking Hard

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

microsoft office

microsoft office

: Advanced

: High

:

1-3 years

internet

internet

: Intermediate

: High

:

3-5 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Account mangment

Account mangment

: Advanced

: Extreme - I love it!

:

1-3 years

Training

Training

: Beginner

: Medium

:

Less than 1 year

admin

admin

: Beginner

: Medium

:

Less than 1 year

Human Resources

Human Resources

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Social, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/esraa-ghonaim-09911682/

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