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Eman Mahmoud Essawy

Programs Coordinator

Maadi, Cairo, Egypt

Work Experience

Amideast

  • Education Senior Program SpecialistFull Time

    Nov 2015 - Present -9 yrs, 9 months

    Egypt , Giza

    • Job Details:• Receive and respond to standard corporate client training requests, keeping the Managers informed * Provide monthly, Quarterly and Annual reports to Management. • Coordinate with corporate clients in public courses for registration • Schedule corporate clients in closed programs • Respond to corporate clients’ needs in terms of registration, placement test, enrollments, and complaints/praise • Send weekly absence reports (if requested) and end of course reports/certificates to corporate clients • Prepare and track corporate clients’ invoices in coordination with the customer Service team member in charge • Handle corporate invoicing and follow up with the Finance Department on the collection process • Prepare/update new public/corporate rounds’ schedules • Handle all related logistics (stationary, equipment booking, refreshments and supplies) and reserving needed rooms for all special projects; • Handle the recruitment logistics of instructors/trainers for closed and off-site classes and follow up on the submission of the required hiring documents, the contract issuance and approvals • Perform other tasks as assigned by supervisor

  • Education Programs SpecialistFull Time

    Jun 2014 - Oct 2015 -1 yr, 4 months

    Egypt , Giza

    • Job Details:*Report placement test results to corporate clients when needed • Deliver course materials to corporate clients • Receive and respond to standard corporate client training requests, keeping the Managers informed • Schedule corporate clients in closed programs • Respond to corporate clients’ needs in terms of registration, placement test, enrollments, and complaints/praise • Prepare and track corporate clients’ invoices in coordination with the customer Service team member in charge • Track customer complaints and relay significant issues to Managers • Prepare/update new public/corporates rounds’ schedules • Handle all related logistics (stationary, equipment booking, refreshments and supplies) and reserving needed rooms for all special projects; • Perform other tasks as assigned by supervisor

  • Call Center AgentFull Time

    AMIDEAST

    Feb 2011 - May 2014 -3 yrs, 3 months

    Egypt , Giza

    • Job Details:1. Answer phones and respond to customer requests. 2. Sell product and place customer orders in computer system. 3. Provide customers with product and service information. . 4. Transfer customer calls to appropriate staff. 5. Identify, research, and resolve customer issues using the computer system. 6. Follow-up on customer inquires not immediately resolved. 7. Complete call logs and reports. 8. Research billing issues. 9. Research misapplied payments. 10. Recognize, document and alert the supervisor of trends in customer calls. 11. Recommend process improvements.

  • BBSA Program AssistantFull Time

    AMIDEAST

    Apr 2009 - Feb 2011 -1 yr, 10 months

    Egypt , Giza

    • Job Details:• Assists in accepting the FGF/BBSA applications, • Assists conducting placement test, • Give out placement results to students, • Supervise the BBSA training location, • Interfacing with trainees and instructors, • Troubleshoot training location problems, • Assisting instructors with stationary, classrooms and admin issues, • Attends program related meetings, • Filling documents and keep attendance records, • Preparing attendance statistics and warning letters, • Refer other problems that might appear to Senior Program Specialist/ Programs Coordinator to resolve, • Give out and receive instructors payment requests, • Responsible for the BBSA program online database (MIS), • Conduct course evaluations and prepare evaluation statistics for each class and submit it to senior program specialist, • Reviewing , formatting and editing written documents, • Assists in preparing certificates for students, • Monitoring GRP classes and handling any problem occurred, • Assisting with proctoring and examination when needed, • Handle FGF official visits to the training location.

  • Office ManagerFull Time

    Cooperative Association for Consumer - Giza

    Jul 2004 - Feb 2008 -3 yrs, 7 months

    Egypt , Giza

    • Job Details: Writing reports  Making price lists  Monitoring incoming mail  Maintaining & organizing files  Supervising office operations  Arranging appointments  Attending meetings  Dealing with customers  Handling complaints  Answering inquiries

    • Education

    • BA in Commerce

      Cairo University (CU)

      Jan 2000 - Jan 2003 - 3 yr

    • High School - Thanaweya Amma

      Home Based

      Jan 1999 

    Skills

    • Microsoft Office
    • Administration
    • Customer Service

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    Training & Certifications

    • Basic Business Skills Acquisition (BBSA)

      Future Generation Foundation - AMIDEAST·2009

    • Programming Diploma

      Egyptian Institute For Accountants and Editors ·2006

    • Accounting Diploma

      YAT·2002
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