profile-img

Quizon Retutal

Technical Analyst at National Bank of Abu Dhabi

Abu Dhabi, United Arab Emirates

Work Experience

  • Technical AnalystFull Time

    National Bank of Abu Dhabi

    Jul 2013 - Present -11 yrs, 11 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Provides technical support mainly to Abu Dhabi Head Office Trading Floor in accordance to company policies and procedures including but not limited to the following: • Troubleshooting of Windows XP, 7, 2003 Server, 2008 Server problems in desktop, server and network areas. • Provides technical support and troubleshooting of Thin Clients and VDI solutions. • Setup and create VDI image using VM Sphere application. • Create thin client image using Clone Zilla application. • Setup and configure of ticker machine for trading prices. • Setup and configuration of IPC telephones. • Provides technical support and troubleshooting for Bloomberg and Thomson Reuter’s application. • Support for other trading platforms like Eikon, Pricelink, Numerix, Barx, 360T,etc. • Provides high-level technical support on operational issues or maintenance of PC’s and/or peripherals • Installation and configuration of Security cameras • Assist in formulation of problem solving techniques for newly discovered issues. • Research and testing of new applications that can be utilized as per company needs • Configure emails on iPhone and Blackberry • Assist in the procurement of IT equipment by recommending specs, gathering quotations from suppliers and doing simple expense study to reduce cost.
  • Desktop Support AnalystFull Time

    Averda Waste Management

    Jul 2011 - Jun 2013 -1 yr, 11 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Provides technical support mainly to Abu Dhabi office and other branches in GCC region in accordance to company policies and procedures including but not limited to the following: • Troubleshooting of Windows XP, 7, 2003 Server, 2008 Server problems in desktop, server and network areas. • Provides high-level technical support on operational issues or maintenance of PC’s and/or peripherals • Assist in formulation of problem solving techniques for newly discovered issues. • Installation and configuration of GPS and weighing devices on Trucks and other vehicles • Installation and configuration of GPS and weighing application on handheld devices • Setup and configuration of Avaya System • Configuration and monitoring of call accounting software • Configure and maintain effectiveness of biometric system for staff and laborers attendance • Research and testing of new applications that can be utilized as per company needs • Configure emails on iPhone and Blackberry • Participate in Project Roll outs such as Echo on Board, WRMS and Visirun. Main role is installation and configuration of application on mobile/handheld devices. • Assist in the procurement of IT equipment by recommending specs, gathering quotations from suppliers and doing simple expense study to reduce cost. • Responsible for keeping the network cabling in office clean by fixing the trunking and floor covers
  • Sr. IT Support SpecialistFull Time

    Al Habtoor Engineering

    Nov 2007 - Jul 2011 -3 yrs, 8 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Handles technical support to the whole Arzanah Medical Complex Project and Habtoor-MurrayRoberts Etihad Project and support to other Abu Dhabi sites as well as Head Office in accordance to company policies and procedures including but not limited to the following: • Responsible in troubleshooting Windows 2000, XP, 2003 Server, Vista and Windows 7 problems in desktop, server, and network areas. • Attend to different IT infrastructure setup from servers to network. • Provides high-level technical support on operational issues or maintenance of PCs and/or peripherals including hardware troubleshooting skills. • Assist in formulation of problem solving techniques for newly discovered issues. • Configure LAN/WAN and TCP/IP environment. • Provides Level 1 support in Telecoms. • Setup emails through Microsoft Outlook and Outlook Express. • Takes back-up of server through HP Autoloader Backup Device / Symantec Executive Backup • Define users on Active Directory. • Install and troubleshoot Primavera Expedition. • Responsible for structured cabling of new site offices and installation of network equipment
  • Systems EngineerFull Time

    Unionbank of the Philippines

    Feb 2003 - Oct 2007 -4 yrs, 8 months

    Philippines , Makati City

    • Job Details:Provides technical support to head office and branches of the bank nationwide in accordance to company policies and procedures including but not limited to the following: • Responsible in troubleshooting Windows 2000, XP, and Vista problems in desktop, server, and network areas. • Leading a team of IT personnel in supporting a multi environment setup. • Attend to different IT infrastructure setup from servers to network. • Assists in creating different IT policies and procedures. • Provides high-level technical support on operational issues or maintenance of PCs and/or peripherals including hardware troubleshooting skills. • Assist in formulation of problem solving techniques for newly discovered issues. • Keeps up to date on emerging computer issues and provides machine recommendation for system enhancement. Communicate with suppliers regarding new products and technologies available in the market. • Repairs Passbook and Laser Printers of head office and branches nationwide. • Setup and configure security camera for branches. • Configure basic LAN/WAN and TCP/IP environment. • Setup, configure and manage Apache web servers of branches nationwide. • Helps in providing specification standards for PCs. • Research and analyze solutions for system enhancements. • Provides Level 1 support in Telecoms. • Performs deployment of security patches for web servers of branches. • Setup emails of head office and branches through Microsoft Outlook and Outlook Express. • Participate in the migration of system project with major role in making old passbook printers compatible with new system by upgrading firmware and deployment of server to branches.
  • Education

    • Electronics and Communications Engineering in Electronics and Communications

      AMA Computer College

      Jan 1997 - Jan 2002 - 5 yr

    Skills

    • desktop support
    • Microsoft Windows
    • Microsoft Office
    • Adobe Photoshop
    • Mac OS
    • Mac Os-X
    • Primavera

    Languages

    • English

      Fluent
    Share this Profile