
Quizon Retutal
Technical Analyst at National Bank of Abu Dhabi
Abu Dhabi, United Arab EmiratesWork Experience
Technical AnalystFull Time
National Bank of Abu Dhabi
Jul 2013 - Present -11 yrs, 11 months
United Arab Emirates , Abu Dhabi
- Job Details:Provides technical support mainly to Abu Dhabi Head Office Trading Floor in accordance to company policies and procedures including but not limited to the following: • Troubleshooting of Windows XP, 7, 2003 Server, 2008 Server problems in desktop, server and network areas. • Provides technical support and troubleshooting of Thin Clients and VDI solutions. • Setup and create VDI image using VM Sphere application. • Create thin client image using Clone Zilla application. • Setup and configure of ticker machine for trading prices. • Setup and configuration of IPC telephones. • Provides technical support and troubleshooting for Bloomberg and Thomson Reuter’s application. • Support for other trading platforms like Eikon, Pricelink, Numerix, Barx, 360T,etc. • Provides high-level technical support on operational issues or maintenance of PC’s and/or peripherals • Installation and configuration of Security cameras • Assist in formulation of problem solving techniques for newly discovered issues. • Research and testing of new applications that can be utilized as per company needs • Configure emails on iPhone and Blackberry • Assist in the procurement of IT equipment by recommending specs, gathering quotations from suppliers and doing simple expense study to reduce cost.
Desktop Support AnalystFull Time
Averda Waste Management
Jul 2011 - Jun 2013 -1 yr, 11 months
United Arab Emirates , Abu Dhabi
- Job Details:Provides technical support mainly to Abu Dhabi office and other branches in GCC region in accordance to company policies and procedures including but not limited to the following: • Troubleshooting of Windows XP, 7, 2003 Server, 2008 Server problems in desktop, server and network areas. • Provides high-level technical support on operational issues or maintenance of PC’s and/or peripherals • Assist in formulation of problem solving techniques for newly discovered issues. • Installation and configuration of GPS and weighing devices on Trucks and other vehicles • Installation and configuration of GPS and weighing application on handheld devices • Setup and configuration of Avaya System • Configuration and monitoring of call accounting software • Configure and maintain effectiveness of biometric system for staff and laborers attendance • Research and testing of new applications that can be utilized as per company needs • Configure emails on iPhone and Blackberry • Participate in Project Roll outs such as Echo on Board, WRMS and Visirun. Main role is installation and configuration of application on mobile/handheld devices. • Assist in the procurement of IT equipment by recommending specs, gathering quotations from suppliers and doing simple expense study to reduce cost. • Responsible for keeping the network cabling in office clean by fixing the trunking and floor covers
Sr. IT Support SpecialistFull Time
Al Habtoor Engineering
Nov 2007 - Jul 2011 -3 yrs, 8 months
United Arab Emirates , Abu Dhabi
- Job Details:Handles technical support to the whole Arzanah Medical Complex Project and Habtoor-MurrayRoberts Etihad Project and support to other Abu Dhabi sites as well as Head Office in accordance to company policies and procedures including but not limited to the following: • Responsible in troubleshooting Windows 2000, XP, 2003 Server, Vista and Windows 7 problems in desktop, server, and network areas. • Attend to different IT infrastructure setup from servers to network. • Provides high-level technical support on operational issues or maintenance of PCs and/or peripherals including hardware troubleshooting skills. • Assist in formulation of problem solving techniques for newly discovered issues. • Configure LAN/WAN and TCP/IP environment. • Provides Level 1 support in Telecoms. • Setup emails through Microsoft Outlook and Outlook Express. • Takes back-up of server through HP Autoloader Backup Device / Symantec Executive Backup • Define users on Active Directory. • Install and troubleshoot Primavera Expedition. • Responsible for structured cabling of new site offices and installation of network equipment
Systems EngineerFull Time
Unionbank of the Philippines
Feb 2003 - Oct 2007 -4 yrs, 8 months
Philippines , Makati City
- Job Details:Provides technical support to head office and branches of the bank nationwide in accordance to company policies and procedures including but not limited to the following: • Responsible in troubleshooting Windows 2000, XP, and Vista problems in desktop, server, and network areas. • Leading a team of IT personnel in supporting a multi environment setup. • Attend to different IT infrastructure setup from servers to network. • Assists in creating different IT policies and procedures. • Provides high-level technical support on operational issues or maintenance of PCs and/or peripherals including hardware troubleshooting skills. • Assist in formulation of problem solving techniques for newly discovered issues. • Keeps up to date on emerging computer issues and provides machine recommendation for system enhancement. Communicate with suppliers regarding new products and technologies available in the market. • Repairs Passbook and Laser Printers of head office and branches nationwide. • Setup and configure security camera for branches. • Configure basic LAN/WAN and TCP/IP environment. • Setup, configure and manage Apache web servers of branches nationwide. • Helps in providing specification standards for PCs. • Research and analyze solutions for system enhancements. • Provides Level 1 support in Telecoms. • Performs deployment of security patches for web servers of branches. • Setup emails of head office and branches through Microsoft Outlook and Outlook Express. • Participate in the migration of system project with major role in making old passbook printers compatible with new system by upgrading firmware and deployment of server to branches.
Education
Electronics and Communications Engineering in Electronics and Communications
AMA Computer CollegeJan 1997 - Jan 2002 - 5 yr
Languages
English
Fluent