Ebtehal Mohamed Saleh

Centro Global Solutions

• Quality Assurance Team LeaderFull Time

  Dec 2024 - Present -7 months

  Egypt

  • Job Details:-Supervise and guide the QA team in implementing quality control processes. -Develop and execute QA strategies to meet organizational goals. -Conduct regular audits to ensure compliance with company policies and industry standards. -Analyze QA metrics and create detailed reports for senior management. -Monitor team performance and provide constructive feedback and coaching. -Collaborate with cross-functional teams to identify and resolve quality issues. -Oversee the creation and review of quality documentation, including checklists and procedures. -Manage the implementation of quality improvement initiatives. -Train and mentor new QA team members to ensure consistent knowledge and skills. -Address customer complaints and ensure timely resolutions to quality-related concerns.
• Quality Assurance SpecialistFull Time

  Apr 2024 - Present -1 yr, 3 months

  Egypt

Centro Global Solutions

• Quality Assurance (Monitoring and Evaluation)Full Time

  Jan 2021 - Mar 2024 -3 yrs, 2 months

  • Job Details:• Ensuring compliance with current regulations. • Monitoring and reporting on all activities, processes, and procedures. • Developing internal auditing tools and conducting internal audits and reports. • Determining data-driven solutions and implementing quality improvement plans. • Performing regular inspections and reviews to ensure employees adhere to quality and safety policies. • Assisting with the development of company policies, processes, and procedures. • Providing departments with quality planning and support. • Conducting or assisting with regulatory and quality training sessions. • Preparing and maintaining quality management documentation.
• Training & Quality AuditorFull Time

  Jun 2020 - Jan 2021 -7 months

  • Job Details:• Monitors and measures the inbound and/or outbound customer service calls. • Prepares and presents audit reports for management to identify the issues and performance. • Provides Real-Time support for all business-related inquiries. • Assists with feedback and training of individuals who have contact with customers. • Maintains overall objectivity in supporting consistent and superior customer service. • Assists with the creation and updating of procedure/training manuals.