
Ebtehal Emad Hassouna
Team Coordinator at SKY Real Estate – Park St.
Manial, Cairo, EgyptWork Experience
Team CoordinatorFull Time
SKY Real Estate – Park St.
Jul 2018 - Present -7 yrs, 2 months
Egypt , Giza
- Job Details:- Preparing reports, invoices letters, and other documents. - Handling basic bookkeeping tasks. - Filing and retrieving corporate records, documents, and reports. - Helping prepare for meetings. - Accurately recording minutes from meetings. - Internal coordination between office departments to ensure all tasks are being completed within timelines, effectively and to high standards. - Reading and analyzing incoming memos, submissions, and distributing them as needed. - Performing office duties that include ordering supplies and managing a records database. - Provide general administrative support.
Community ManagerFull Time
EGYWEB | Indigo Media
Jan 2018 - Mar 2018 -2 months
- Job Details:- Moderating all social media channels. - Monitor comments and user-generated content on Social media sites. - Attend client briefing and debriefing meetings as well as induction/training for assigned brands if needed. - Help prepare reports and presentations on assigned accounts. - Monitor and review social media canvas, with special emphasis on competition to assigned accounts. - Participate in special projects as assigned.
English TeacherFull Time
- Job Details:Responsibilities: - Present lessons in a comprehensive manner and use visual/audio means to facilitate learning - Assign homework and tasks that will help in their overall development to students - Find new and productive ways of teaching students, that will help them learn faster - Teach from the curriculum decided by the educational authorities, but also give suggestions for improving it - Finish the course on time and teach the students performance targets set by the school
Customer Service ExecutiveFull Time
HSBC Electronic Data Service Delivery
Aug 2016 - Feb 2017 -6 months
Egypt , Cairo
- Job Details:- Assist new and existing customers for opening new / additional accounts and ensuring correct and complete documentation requirements are advised promptly at the first instance. - To ensure customer queries are promptly responded to. - To provide a high quality customer service, while ensuring Bank’s operating procedures and compliance guidelines are adhered to, towards achieving maximum customer satisfaction - To record all complaints as per the Complaints Handling Policy guidelines and ensure prompt resolution within the SLA - To strictly follow the Health, Safety, Fire and Security guidelines of the Bank - To provide best in class transaction focused on Customer service excellency to clients who are approaching the bank for their requests related to Trade , Guarantees and, general inquiries and any other support to enhance the overall customer experience. - To provide support to maximize revenue for existing/new relationships by identifying and converting potential cross-selling opportunities
Education
DBA in Business
Helwan UniversityJan 2018 - Jan 2020 - 2 yr
MBA in Business
Helwan UniversityJan 2015 - Jan 2017 - 2 yr
Bachelor's Degree in Economics and Foreign trade
Higher Institute for business science and Foreign tradeJan 2005 - Jan 2008 - 3 yr
High School - Thanaweya Amma
El Rowad Language SchoolJan 2004
Skills
Languages
Arabic
FluentEnglish
FluentFrench
Beginner
Training & Certifications
PLP, Presidential Leadership Program
National Training Academy·2019Basic Business Skills Acquisition (BBSA)
Future Generation Foundation (FGF)·2008