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Ebtehal Emad Hassouna

Team Coordinator at SKY Real Estate – Park St.

Manial, Cairo, Egypt

Work Experience

  • Team CoordinatorFull Time

    SKY Real Estate – Park St.

    Jul 2018 - Present -7 yrs, 2 months

    Egypt , Giza

    • Job Details:- Preparing reports, invoices letters, and other documents. - Handling basic bookkeeping tasks. - Filing and retrieving corporate records, documents, and reports. - Helping prepare for meetings. - Accurately recording minutes from meetings. - Internal coordination between office departments to ensure all tasks are being completed within timelines, effectively and to high standards. - Reading and analyzing incoming memos, submissions, and distributing them as needed. - Performing office duties that include ordering supplies and managing a records database. - Provide general administrative support.
  • Community ManagerFull Time

    EGYWEB | Indigo Media

    Jan 2018 - Mar 2018 -2 months

    • Job Details:- Moderating all social media channels. - Monitor comments and user-generated content on Social media sites. - Attend client briefing and debriefing meetings as well as induction/training for assigned brands if needed. - Help prepare reports and presentations on assigned accounts. - Monitor and review social media canvas, with special emphasis on competition to assigned accounts. - Participate in special projects as assigned.
  • English TeacherFull Time

    Egyptian Language School

    Feb 2017 - Sep 2017 -7 months

    Egypt , Cairo

    • Job Details:Responsibilities: - Present lessons in a comprehensive manner and use visual/audio means to facilitate learning - Assign homework and tasks that will help in their overall development to students - Find new and productive ways of teaching students, that will help them learn faster - Teach from the curriculum decided by the educational authorities, but also give suggestions for improving it - Finish the course on time and teach the students performance targets set by the school
  • Customer Service ExecutiveFull Time

     HSBC Electronic Data Service Delivery

    Aug 2016 - Feb 2017 -6 months

    Egypt , Cairo

    • Job Details:- Assist new and existing customers for opening new / additional accounts and ensuring correct and complete documentation requirements are advised promptly at the first instance. - To ensure customer queries are promptly responded to. - To provide a high quality customer service, while ensuring Bank’s operating procedures and compliance guidelines are adhered to, towards achieving maximum customer satisfaction - To record all complaints as per the Complaints Handling Policy guidelines and ensure prompt resolution within the SLA - To strictly follow the Health, Safety, Fire and Security guidelines of the Bank - To provide best in class transaction focused on Customer service excellency to clients who are approaching the bank for their requests related to Trade , Guarantees and, general inquiries and any other support to enhance the overall customer experience. - To provide support to maximize revenue for existing/new relationships by identifying and converting potential cross-selling opportunities
  • Education

    • DBA in Business

      Helwan University

      Jan 2018 - Jan 2020 - 2 yr

    • MBA in Business

      Helwan University

      Jan 2015 - Jan 2017 - 2 yr

    • Bachelor's Degree in Economics and Foreign trade

      Higher Institute for business science and Foreign trade

      Jan 2005 - Jan 2008 - 3 yr

    • High School - Thanaweya Amma

      El Rowad Language School

      Jan 2004 

    Skills

    • Customer Service
    • Coordination
    • Microsoft Word
    • Microsoft Powerpoint
    • Admin
    • Moderator
    • Social Media
    • Digital Marketing
    • Microsoft Excel

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Beginner

    Training & Certifications

    • PLP, Presidential Leadership Program

      National Training Academy·2019
    • Basic Business Skills Acquisition (BBSA)

      Future Generation Foundation (FGF)·2008
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