
Ebram Soliman
Business Development and Marketing
Nozha, Cairo, EgyptWork Experience
Business Development and Marketing Full Time
GEACO Trading & contracting
Mar 2015 - Dec 2016 -1 yr, 9 months
Qatar , Doha
- Job Details:. I am responsible for developing and implementing marketing and sales strategies and communications for meeting agreed company objectives. Actively seeks out new clients and projects, maintains relationships with current clients, manages and produces proposal responses for new work, collaborates with the President on communications with potential business partners and clients, maintains the company’s online presence and marketing materials, and works closely with the president, production manager and office manager to ensure a consistent revenue stream, sales forecasting, and human resources balancing.
Senior IT Support Engineer / Dubai Team Lead Full Time
ministry of finance
Jan 2010 - Jan 2015 -5 yrs
United Arab Emirates , Dubai
- Job Details:customer support and service team leader . Implement a based Microsoft Windows Server Network for the whole ministry of finance with its two buildings in ABU DHABI and DUBAI . . Map and Deploy the network backbone and infrastructure. . Provided 2nd and 3rd line desk side support to 570 users over the sites. . Help in BlackBerry server Administration. . Help in Exchange server Administration. . HP Service Manager End User Certified. Project Lead – GITEX 2011 (July 11 – Oct 11): ¤ Prepare a team work to be responsible for MOF Booth in Gitex2011 . ¤ start with reserving the space from DWTC. ¤ prepare designs for the structure . ¤ be responsible on applying the design as it is. ¤ giving training to MOf employees on how to deal with exhibition visitors. ¤ lead the team make schedules during the Exhibition period.
IT TECHNICAL CONSULTANT (Part Time) Full Time
NEXTEP CONSTRUCTION
Aug 2008 - Sep 2009 -1 yr, 1 month
Egypt , Cairo
- Job Details:Part of a team of Support Engineers. ¤ Supporting 50W2K users ¤ Excellent customer facing skills ¤ Carried Out various PC Rebuilds and software installations ¤ Solve Network connectivity, MS office and remote access problems ¤ Wrote standard installation documents for sites ¤ Hardware Experience a mix of HP/Compaq, Dell, Lenovo and IBM Project Lead – NSGB Beirut Branch (Jan 09 – Aug 09): . Implement a based Microsoft Windows Server Network for the bank branch . . Map and Deploy the network backbone and infrastructure. . Provided 2nd and 3rd line desk side support to 120 users over the sites.
Network Engineer / Admin Full Time
MISR CAFÉ
Apr 2004 - Dec 2009 -5 yrs, 8 months
Egypt , Cairo
- Job Details:¤ Responsible for all server, desktop PC and laptop related issues including routine administration of 4 Windows 2000 servers ¤ Monitored and maintained network security and printers. ¤ Ensured efficient routing between the company branches. ¤ Created and delivered training programs for Word, Excel, and PowerPoint. ¤ Analyze the business requirements for the (System Architecture, Security, Network Infrastructure, Resources, Desktop Computing Environment, Hardware Devices & Drivers, Reliability & Availability, and Interoperability). ¤ Design a (System Architecture, Security, Network Infrastructure, Resources, Desktop Computing Environment, Hardware Devices & Drivers, Reliability & Availability, and Interoperability). Solution that meets business requirements. ¤ Deploy, install, and configure the components of the System (System Architecture, Security, Network Infrastructure, Resources, Desktop Computing Environment, Hardware Devices & Drivers, Reliability & Availability, and Interoperability). ¤ Manage the components of the (System Architecture, Security, Network Infrastructure, Resources, Desktop Computing Environment, Hardware Devices & Drivers, Reliability & Availability, and Interoperability) on an ongoing basis. ¤ Monitor and optimize the components of the (System Architecture, Security, Network Infrastructure, Resources, Desktop Computing Environment, Hardware Devices & Drivers, Reliability & Availability, and Interoperability). ¤ Diagnose and resolve problems regarding the components of the (System Architecture, Security, Network Infrastructure, ¤ Manage and maintain PABX telephone system. ¤ Installing, supporting and maintaining new server hardware and software infrastructure. ¤ Managing email, anti-spam and virus protection. ¤ Setting up user accounts, permissions and passwords. ¤ Monitoring network usage. ¤ Ensuring the most cost-effective and efficient use of servers. ¤ Suggesting and providing IT solutions to business and management problems. ¤ Ensuring that all IT equipment complies with industry standards. ¤ Analyzing and resolving faults, ranging from a major system crash to a forgotten password. ¤ Providing training and technical support for users with varying levels of IT knowledge and competence. ¤ Planning and implementing future IT developments and undertaking project work. ¤ Working closely with other departments / organizations and collaborating with other IT staff.
Education
Bachelor of Business Administration in Management
Rochville UniversityJan 2010 - Jan 2013 - 3 yr
Bachelor of Science in Information Technology
Rochville UniversityJan 1999 - Jan 2003 - 4 yr
High School - Thanaweya Amma
sunrise english schoolJan 1999
Skills
- Internet
- Microsoft Office
- ICDL
- Information Technology (IT)
- Technical Support
- Customer Service
- Customer Service
- Customer Service
- Administration
- Networking
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
HP Service Manager Admin
HP·2011ICDL
UNESCO ·2007CompTIA A+ Certified Professional
CompTIA·2005Microsoft Certified Trainer
Microsoft·2002Microsoft Certified System Engineer
Microsoft·2001Microsoft Certified System Administrator
Microsoft·2001Microsoft Certified Professional
Microsoft·2001