Basic Info

Mohamed Ebead

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

ADSL Tech Support at TE-DATA

Experience Details

ADSL Tech Support

Customer Service/Support

Experienced (Non-Manager)

TE DATA {ISP} , Xceed vendor , smart village , Giza City
 2nd line Technical support ADSL , Project 19777
o Solve problem network physical & logical case
o Configure routing
o Handling customer individual & Corporate


Company Details

TE-DATA (multinational)

Giza, Smart Village, Egypt

More than 1000 employees

Consumer Services , Telecommunications, Computer Networking

https://tedata.net/

Jul 2014 to present (2 years 5 months)
Customer Services at Vodafone

Experience Details

Customer Services

Customer Service/Support

Entry Level

Vodafone Egypt , Wasla co. Vendor
 Customer service of Core & Med , project 888
o Handling customer prepaid & postpaid
o Work with small company (SME- SOHO)
o Solving internet problems for mobile (Nokia, Samsung , Sony , HTC , Alcatel , Motorola)
o Instructing customers about new Vodafone offers and assisting them with the best offers


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/

Jan 2013 to Apr 2013 (3 months)

Education

BA , MIS in Mis - BA - CS

Education Details

BA , MIS

Mis - BA - CS

sohag higher institute for computer seciencs, Egypt

C / Good / 65 - 75%

N/A

N/A

sohag higher institute for computer seciencs
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el shaheed abd moniem riad sec.

Egypt

2007

Not specified

N/A

el shaheed abd moniem riad sec.
2007
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Tech SupportAdaptiveArabicBankingComputer DeveloperComputer MaintenanceComputer NetworkingConsumer ServicesCreativeCustomer ServiceCustomer ServicesCustomer-orientedEnglishFlexibleHandles StressKung FuMis - BA - CSMs OfficeRead Article'sSoftware DevelopmentSupportTE-DATATeam PlayerTech SupportTelecommunicationsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Intermediate

: Intermediate

Tools and Technologies

Ms Office

Ms Office

: Expert

: Extreme - I love it!

:

More than 7 years

Software Development

Software Development

: Intermediate

: Extreme - I love it!

:

3-5 years

Computer Maintenance

Computer Maintenance

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Tech support

Tech support

: Advanced

: Extreme - I love it!

:

1-3 years

customer services

customer services

: Advanced

: Extreme - I love it!

:

1-3 years

Banking

Banking

: Beginner

: High

:

Less than 1 year

Key Skills

Customer-oriented, Creative, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

www.linkedin.com/nhome/?trk=www.facebook.com/mr.mohamedebead

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