Wael Kamel Abduelhamid

Selling Partner Support Associate (L3)Full Time

• Job Details:- Supported Amazons Selling Partner’s to solve any incoming issues via 2 channels of communication (Phone, Email) - Identified sellers’ needs, clarified information, researched every issue and provided solutions - Exemplified Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our sellers, delivering an exceptional seller care experience with every contact - Built sustainable relationships and engaged sellers by going the extra mile - Opened to collaborating with various internal stakeholders and teams - Attended regular training sessions, global meetings and learnt product details and key selling points of products and technologies

English TeacherPart Time

• Job Details:• Assembled a comprehensive English curriculum for multiple classes • Delivered accessible online class sessions via Zoom • Checked and assessed students' work, and provided feedback

Customer Support ProfessionalFull Time

• Job Details:• Coordinated 50+ emails daily for order confirmation, billing, and technical support related • Applied proven de-escalation skills with irritated customers to address their needs to ensure a positive customer experience • Adhered to quality and time-sensitive call center metrics when answering the inbound phone and chat correspondence • Collaborated with executives and team members to analyze and find solutions to reach a 90% customer satisfaction goal