Emad Adel Abdelaziz

CRM ManagerFull Time

• Job Details: Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.  Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.  Working closely with all departments to ensure the CRM works effectively for all aspects of the company.  Overseeing direct communications with customers through the CRM.  Monitor and maximize customer lifetime value strategies ensuring maximum profitability.  Ensuring the database is segmented effectively for targeted marketing activities.  Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.  Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Sales RepresentativeFull Time

• Job Details:-Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. -Adjusts content of sales presentations by studying the type of sales outlet or trade factor. -Focuses sales efforts by studying existing and potential volume of dealers. -Submits orders by referring to price lists and product literature. -Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. -Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. -Recommends changes in products, service, and policy by evaluating results and competitive developments. -Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. -Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. -Provides historical records by maintaining records on area and customer sales. -Contributes to team effort by accomplishing related results as needed.

Sales HelpDeskFull Time

• Job Details:- Independent correspondence via letters emails and faxes. - Keeping a record of the phone numbers and extensions of the sales team, after rotations and updating HR with the same. - Keeping record of clients visits in the branch - Answering phone queries of customers and directing them to the responsible persons. - Taking minutes of meeting for the Sales Managers Meeting and keep a brief record of the points discussed. - Handling all technical issues in the branch with laptops and PCs - Resolving any network issues that happen - Updating software for all users - Resolving trouble tickets