Basic Info

Duaa ElHanafy

4 years

Alexandria Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer support representative and SEO at Ispire

Experience Details

Customer support representative and SEO

IT/Software Development, Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Ispire

Alexandria, Egypt

1-10 employees

Computer Software, Consumer Services , Internet/E-commerce

www.ispire.net

Feb 2015 to Jul 2016 (1 year 5 months)
Advisor at Vodafone UK

Experience Details

Advisor

Customer Service/Support

Entry Level

1. Handling incoming calls or inquiries from prospective customers or clients
2. Assisting customers effectively by solving customer disputes
3. Providing customer additional information or explains services
3. Discussing products offered and ensures customer satisfaction
4. Tactfully handling confrontational or stressful interactions with the public
5. Completing supporting paperwork and data entry as required
6. Accurately capturing customer information
7. Creating and maintaining service reports


Company Details

Vodafone UK (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2016 to Jun 2016 (3 months)
Executive secretary at I learn - language center

Experience Details

Executive secretary

Administration

Entry Level

1. Prepare correspondence, reports, and materials for publications and presentations.
2. Setup and coordinate meetings and conferences.
3. Create, transcribe, and distribute meeting agendas and minutes.
3. Answer telephones and handle in appropriate manner.
4. Meet and greet clients and visitors


Company Details

I learn - language center

Alexandria, Egypt

1-10 employees

Education

N/A

Feb 2010 to Feb 2011 (1 year)

Achievements


Ability to multitask
Link building
Site accessibility



As i was one of the top performers since week one


Best active member – The Scientific and Technological Committee, Student Union

Education

LLB in Law

Education Details

LLB

Law

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2007 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Janaklees National Schools

Egypt

2007

B / Very Good / 75 - 85%

N/A

Janaklees National Schools
2007

Certifications

ICDL
May 2010

Certificate details

ICDL

May 2010

N/A

N/A

N/A

Alexandria university

N/A

ASSET
Sep 2003

Certificate details

ASSET

Sep 2003

N/A

N/A

N/A

Educational testing center - India

N/A

ETC
Oct 2004

Certificate details

ETC

Oct 2004

N/A

N/A

N/A

Educational testing center - new south Wales

N/A

Training and Courses

Training/Course Details

Model of international criminal court

Mar 2012

Bibliotheca Alexandrina

N/A

Training/Course Details

New lawyers perpation

Feb 2011

Tiba legal consultation

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

ASSETAdaptiveAdministrationAdvisorComputer SoftwareConsumer ServicesCustomer ServiceCustomer Support Representative And SEOCustomer-orientedE-commerceETCEducationEnglishExecutive SecretaryFlexibleFrenchHard WorkerICDLITInternetLawLearning New StuffMOOCsMarketingMicrosoft ExcelMicrosoft PowerPointModel Of International Criminal CourtMultitaskingMusicNegotiationNew Lawyers PerpationProblem SolvingReadingResearchSeoSocialSoftware DevelopmentSupportSupportiveTelecommunicationsTravelingTypingVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

typing

typing

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Multitasking

Multitasking

: Expert

: Extreme - I love it!

:

1-3 years

Problem solving

Problem solving

: Expert

: Extreme - I love it!

:

1-3 years

Negotiation

Negotiation

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

research

research

: Advanced

: Medium

:

Less than 1 year

seo

seo

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Social, Supportive

Online Presence

https://www.linkedin.com/in/duaa-ahmed-el-hanafy-206923102https://twitter.com/duaelhanafy?s=09

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