HL

HADIL LULU

compliance system adminstrator at Lulu International Group

Abu Dhabi, United Arab Emirates

Work Experience

  • compliance system adminstratorFull Time

    Lulu International Group

    Mar 2014 - Present -11 yrs, 4 months

    Egypt , Cairo

    • Job Details:Job Role: First Level Support To the Compliance Officers/MLRO, Compliance Executives in Maintaining the Business Rules, Scenarios, and Lists With In Anti Money Laundry & Combating Financial Terrorism (AML & CFT)  Maintaining the AML system to meet the business requirements set by the chief compliance officer or compliance officer/MLRO, including the Lists, rules and scenarios for the alert generation process.  Complete and maintain appropriate documentation for any activity or action executed and related to the maintenance of the AML system.  Conducting periodic analysis of alerts generate by the AML system on an agreed timescale ( monthly).  Informing the compliance officer about any suspicious indicators, and assign the relevant alert to the compliance officer for further investigations/actions to be taken.  Assist the chief compliance officer and the compliance officers to implement a proper and automated AML/CFT Compliance program  Monitors the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness.  Works with department managers to make improvements to systems in order to correct any violations or operational deficiencies found, and prepares responses to the audit reports for the Senior Management Team - Review advertisements and new products to ensure compliance.  Works with department managers to make improvements to systems in order to correct any violations or operational deficiencies found, and prepares responses to the audit reports for the Senior Management Team - Review advertisements and new products to ensure compliance.  Translate English to Arabic and vice versa (notices, authority’s inquiries, quarter reports, STR’S, etc.)  Monitors, Plan and coordinates of all compliance activities in branches, offices, or other departments.  Prepare financial or regulatory reports required by laws, regulations, or boards of directors. Develop, administer and monitor a program that ensures the compliance with all applicable laws and regulations.  Collaborates with other departments (e.g., Risk Management, Internal Audit, Employee Services, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution.  Manages day-to-day operation of the Program.  Develop, initiate and maintain policies and procedures that ensures the compliance with all applicable laws and regulations to prevent illegal, unethical, or improper conduction  Develops and oversees a system for uniform handling of such violations.  Develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all existing employees.
  • pharmacist trainee- derma advisorFull Time

    al mufid pharmaceutical trading company- bin sina pharmacy

    Sep 2013 - Mar 2014 -6 months

    United Arab Emirates , Abu Dhabi

    • Job Details: Providing advice about health issues, symptoms and medications in response to customer enquiries.  ordering, selling and controlling medicines and other stock  meeting medical representatives  keeping statistical and financial records  Supervising the work of less experienced and less qualified staff.  Marketing in various fields, dealing with diverse health care & customers in all pharmaceuticals & pharmaceutical beauty field.
  • customer service- call centerFull Time

    First Abu Dhabi bank- FAB

    May 2013 - Sep 2013 -4 months

    Egypt , Cairo

    • Job Details: Answering queries and offering information,  Keep up-to-date with all the latest products and promotions so i can explain it to customers who may be interested.  Answers inquiries by clarifying desired information; researching, locating, and providing information.  Offer & Apply for Loans (personal, car, home, educational, credit cards, etc.)  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions  Implementing solutions; escalating unresolved problems.  Fulfils requests by clarifying desired information; completing transactions; forwarding requests.  Accurate interpretation, compilation, and entering of data in the computer system.  Storing correct information in the desired database locations.  Completion of the required task within the desired deadline.  Making sure every customer who comes through the door leaves happy, provides help and advice whenever I can.  Cross selling.
  • Education

    • BA in pharmacy

      Al Azhar University

      Jan 2007 - Jan 2013 - 6 yr

    • BS in Pharmacy

      al azhar university of gaza

      Jan 2007 - Jan 2013 - 6 yr

    • High School - Thanaweya Amma

      Palestine high school

      Jan 2005 

    Achievements

    At high school I was been chosen for Macromedia Flash MX at the IT Education Project Boot Camps June 2004.

    Skills

    • Microsoft Office
    • Computer Skills
    • Marketing
    • Customer Service
    • Compliance
    • Customer Service
    • Pharmaceutical
    • Translation
    • Loans

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Anti-Money Laundry and Combating Terrorism Finance

      FERG·2014
    • English (Pre-Tofel & Tofel Preparation 2005)

      emirates technology institute·2005
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