Dalia Mohamed Afify

Service Advisor EngineerFull Time

• Job Details:-Greeting customers and scheduling service appointments -Cataloguing customers concerns and comments -Writing service orders and descriptions of problems and repairs -Translating customers’ repair problems into standard repair terminology -Explaining repairs to customers -Estimating the cost and time needed for repairs -Handling customer complaints

Service Advisor EngineerFull Time

• Job Details:-Greeting customers and scheduling service appointments -Cataloguing customers concerns and comments -Writing service orders and descriptions of problems and repairs -Translating customers’ repair problems into standard repair terminology -Explaining repairs to customers -Estimating the cost and time needed for repairs -Handling customer complaints

Spare parts specialist engineerFull Time

• Job Details:Diagnosed and resolved technical software issues of spare parts system. ·Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures. ·Maintained detailed records of daily support activities and resolutions. -Monitor warehouse to add or remove spare parts.