DW
Donn Woodward
Process Trainer at Coforge
IndiaWork Experience
Coforge
Dec 2017 - Present -7 yrs, 6 months
India
- Job Details:Deliver onboarding and refresher training for the proctor mortgage insurance process. Develop process documents, quizzes, and conduct skill gap assessments. Monitor learner performance and provide coaching.
Customer Service Executive – Noor Bank Process
Concentrix
May 2017 - Dec 2017 -7 months
India
- Job Details:Managed inbound calls for a UAE-based banking client. Handled account-related queries and service requests efficiently.
Operations Analyst – Background Verification
First Advantage
May 2014 - Dec 2016 -2 yrs, 7 months
India
- Job Details:Handled employment and education verification for global clients. Communicated with HR managers and recruiters on case updates.
Sr. Customer Service Associate – Bid Shopping (UK Process)
Aegis International
Oct 2010 - May 2014 -3 yrs, 7 months
India
- Job Details:Addressed customer issues for an online UK shopping platform. Recognized for consistent AHT and quality scores.