Basic Info

Doha Rashed

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

IT Technical support at Orange

Experience Details

IT Technical support

Engineering - Telecom/Technology

Entry Level

▪ Perform hardware/software installation and maintenance including upgrades and patch installs.
▪ Evaluation, installation, troubleshooting of network, email and virus issues. Build of PC's, monitors, attach peripherals
▪ configure hardware and run diagnostics.
▪ Use of the Corporate Asset Management system.
▪ Help desk call handling, assignment and monitoring. Ensuring calls are updated and resolved in a timely manner.
▪ Troubleshoot hardware/software and perform necessary repairs.
▪ Perform basic telephony tasks such as patching.
▪ Evaluation and troubleshooting of Multi-Function Copiers/Printers/Scanners


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Www.Orange.eg

Nov 2017 to present (1 month)
IT Technical support (intern) at Centro Global Solutions

Experience Details

IT Technical support (intern)

Engineering - Telecom/Technology

Entry Level

▪ Supporting up to 1000+ end user.
▪ Troubleshoot hardware, software and network operating system.
▪ Be familiar with all hardware and software.
▪ Be familiar with network operating system.
▪ Monitor and maintain technology to ensure maximum access.
▪ Troubleshoot all technology issues.
▪ Maintain log and/or list of required repairs and maintenance.
▪ Connect and set up endpoint hardware.
▪ Load all required endpoint software.
▪ Input and maintain IP addresses from the pool dedicated to ending points Measure, monitor.
▪ Work to drive down incident levels that are related to Product and Customer problems.
▪ Contribute to the success of the business and assist in improving the overall customer's experience within the team.


Company Details

Centro Global Solutions (multinational)

Cairo, Egypt

501-1000 employees

Business Services - Other

centroglobalsolutions.com

Jul 2017 to Sep 2017 (2 months)
Technical Support Engineer at New Horizon

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

N/A


Company Details

New Horizon (multinational)

Dakahlia, Egypt

51-100 employees

Education

http://www.newhorizons.com/

Jul 2016 to Jul 2017 (1 year)
Manger at Optimus Cowrking Space

Experience Details

Manger

Accounting/Finance, Operations/Management

Entry Level

N/A


Company Details

Optimus Cowrking Space

Dakahlia, Egypt

1-10 employees

Education

https://www.facebook.com/Optimus.Space

Jan 2016 to Jan 2017 (1 year)
Assistance (volunteer) at Enactus

Experience Details

Assistance (volunteer)

Business Development

Student

N/A


Company Details

Enactus

Dakahlia, Egypt

51-100 employees

Business Services - Other

https://www.facebook.com/MiniDollarsEnactusMansoura

Jan 2010 to Dec 2013 (3 years 11 months)
Social Media at Mozllia Egypt (student activity)

Experience Details

Social Media

IT/Software Development

Student

N/A


Company Details

Mozllia Egypt (student activity)

Dakahlia, Egypt

http://www.mozilla-eg.org/

Jan 2013 to Dec 2013 (11 months)
ICX at AIESEC

Experience Details

ICX

Tourism/Travel

Student

N/A


Company Details

AIESEC

Dakahlia, Egypt

N/A

Travel and Tourism

https://www.facebook.com/AIESEC.Mansoura/

Jan 2012 to Dec 2012 (11 months)
Member (volunteer) at I EARN egypt

Experience Details

Member (volunteer)

Education/Teaching, Training/Instructor

Student

N/A


Company Details

I EARN egypt

Dakahlia, Egypt

N/A

Education

https://iearn.org/country/iearn-egypt

Jan 2009 to Dec 2012 (3 years 11 months)

Achievements


CCNA R&S Certification

Education

Bachelor's Degree in computer science

Education Details

Bachelor's Degree

computer science

MISR Engineering & Technology institute, Egypt

B / Very Good / 75 - 85%

N/A

N/A

MISR Engineering & Technology institute
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mansoura secondary school

Egypt

2011

B / Very Good / 75 - 85%

N/A

Mansoura secondary school
2011

Certifications

Certificate details

CCNA routing & switching

Dec 2015

N/A

N/A

CSCO12925580

Cisco

N/A

Training and Courses

Training/Course Details

CCNA voice

Dec 2015

New horizon

Training/Course Details

CCNP R&W

Jan 2016

New horizon

N/A

Training/Course Details

MCSA

Apr 2016

New horizon

will finish it in July

Training/Course Details

CCNA R&W

Nov 2015

New horizon

N/A

Training/Course Details

CCNA Security

May 2016

New horizon

N/A

This profile is fresh!
Last update 20 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicAssistanceBusinessBusiness Services - OtherCCNACCNA R&WCCNA Routing & SwitchingCCNA SecurityCCNA VoiceCCNP R&SCCNP R&WCentro Global SolutionsComputer ScienceEducationEnglishFinanceFlexibleFrenchHard WorkerICXITIT Technical SupportInsuranceLinuxMCSAManagementMangerMemberNew HorizonOrangeOrganizerPHPPlannerProblem SolverSCCMSocial MediaSoftware DevelopmentTechnical Support EngineerTelecommunicationsTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CCNA

CCNA

: Expert

: Extreme - I love it!

:

1-3 years

MCSA

MCSA

: Expert

: Extreme - I love it!

:

1-3 years

CCNA Security

CCNA Security

: Advanced

: Extreme - I love it!

:

1-3 years

CCNP R&S

CCNP R&S

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Linux

Linux

: Intermediate

: Extreme - I love it!

:

Less than 1 year

PHP

PHP

: Intermediate

: Medium

:

1-3 years

SCCM

SCCM

: Intermediate

: Extreme - I love it!

:

Less than 1 year

CCNA Voice

CCNA Voice

: Beginner

: High

:

Less than 1 year

Key Skills

Planner, Hard worker, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/doha-rashed-148a78a3?trk=nav_responsive_tab_profilehttps://www.facebook.com/doha.rashed2010

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