DO
doha osama
Call Center Customer Service Representative at Vodafone Cash
Giza, EgyptWork Experience
Call Center Customer Service Representative
Vodafone Cash
Mar 2024 - Present -5 months
Egypt
- Job Details:Handled customer inquiries and technical support. Resolved issues and provided solutions. Provided information on Vodafone Cash services. Collaborated with the team to achieve goals.
Re-Creation
Apr 2022 - Oct 2022 -6 months
Egypt
- Job Details:Developed marketing strategies to increase sales. Managed social media campaigns. Analyzed data to improve marketing performance. Collaborated with the team to achieve goals.
Food Bank
May 2021 - Jan 2022 -8 months
Egypt
- Job Details:Managed daily sales operations. Developed strategies to increase sales. Provided excellent customer service. Analyzed data to improve performance. Collaborated with the team to achieve goals.
Education
Bachelor's Degree in Turkish Language and Literature
Helwan UniversityJan 2019 - Jan 2023 - 4 yr
Skills
- Data Analysis
- Microsoft Office (Word, Excel, PowerPoint)
- Google Suite (Docs, Sheets, Slides)
- Translation Software (e.g., MemoQ, Trados)
- social media management
- Communication
- Teamwork
- Leadership
- Problem-Solving
- Time Management
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Languages
English
FluentTurkish
FluentArabic
Fluent