
Louise Calvert
Sr Leader, Consultant, Facilitator
EgyptWork Experience
Operations/Project Manager of Supply ChainFull Time
Johnson & Johnson Vision Care, Inc.
Aug 2007 - Dec 2012 -5 yrs, 4 months
United States
- Job Details:Fulfilled a critical role performing a broad array of project management and call center management functions in support of customer service and supply chain processes for this $2 billion global medical device company. Pioneered the introduction and management of a Customer Service Career Path program, motivating higher performance through the provision of promotional opportunities and incentives that rewarded demonstrated leadership expertise, process improvements, and increased job responsibilities.
Senior Manager – Operational Excellence / Change Management, Full Time
IKON Office Supplies
Feb 2004 - Jul 2007 -3 yrs, 5 months
United States
- Job Details:Held a critical role effectively managing operations and change management functions for this $5 billion distributor of equipment and office solutions.
Senior Manager - RetentionFull Time
NEXTEL (SPRINT-NEXTEL CORPORATION)
Jan 2001 - Oct 2003 -2 yrs, 9 months
United States
- Job Details:Assumed a lead role in the design, development, and deployment of innovative and effective strategic planning initiatives for this leading wireless service provider. Achieved a combined $12 million in revenue and cost savings leading projects affecting Customer Retention, Customer Life Cycle, and VIP/Corporate accounts.
Education
Ph.D. in Organization and Management
Capella UniversityJan 2002 - Jan 2006 - 4 yr
MBA in Business
University of North FloridaJan 1977 - Jan 1981 - 4 yr
BA in Education
University of North FloridaJan 1974 - Jan 1975 - 1 Year
High School - American diploma
Andrew JacksonJan 1971
Skills
- Project Management
- Call Center
- Quality Assurance
- Leadership Training
- University Business Professor
- Process Improvement
- Microsoft Office
- Project Manager
- Hard Skills
- SAP
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Languages
English
Fluent
Training & Certifications
Project Management Professional
Project Management Institute·2001