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Louise Calvert

Sr Leader, Consultant, Facilitator

Egypt

Work Experience

  • Operations/Project Manager of Supply ChainFull Time

    Johnson & Johnson Vision Care, Inc.

    Aug 2007 - Dec 2012 -5 yrs, 4 months

    United States

    • Job Details:Fulfilled a critical role performing a broad array of project management and call center management functions in support of customer service and supply chain processes for this $2 billion global medical device company. Pioneered the introduction and management of a Customer Service Career Path program, motivating higher performance through the provision of promotional opportunities and incentives that rewarded demonstrated leadership expertise, process improvements, and increased job responsibilities.
  • Senior Manager – Operational Excellence / Change Management, Full Time

    IKON Office Supplies

    Feb 2004 - Jul 2007 -3 yrs, 5 months

    United States

    • Job Details:Held a critical role effectively managing operations and change management functions for this $5 billion distributor of equipment and office solutions.
  • Senior Manager - RetentionFull Time

    NEXTEL (SPRINT-NEXTEL CORPORATION)

    Jan 2001 - Oct 2003 -2 yrs, 9 months

    United States

    • Job Details:Assumed a lead role in the design, development, and deployment of innovative and effective strategic planning initiatives for this leading wireless service provider. Achieved a combined $12 million in revenue and cost savings leading projects affecting Customer Retention, Customer Life Cycle, and VIP/Corporate accounts.
  • Education

    • Ph.D. in Organization and Management

      Capella University

      Jan 2002 - Jan 2006 - 4 yr

    • MBA in Business

      University of North Florida

      Jan 1977 - Jan 1981 - 4 yr

    • BA in Education

      University of North Florida

      Jan 1974 - Jan 1975 - 1 Year

    • High School - American diploma

      Andrew Jackson

      Jan 1971 

    Skills

    • Project Management
    • Call Center
    • Quality Assurance
    • Leadership Training
    • University Business Professor
    • Process Improvement
    • Microsoft Office
    • Project Manager
    • Hard Skills
    • SAP
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    Languages

    • English

      Fluent

    Training & Certifications

    • Project Management Professional

      Project Management Institute·2001
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