DK

divya kapoor

Assistant Manager WFM at Teleperformance Global Services Pvt Ltd

Gurgaon, India

Work Experience

  • Assistant Manager WFM

    Teleperformance Global Services Pvt Ltd

    Sep 2024 - Present -8 months

    India

    • Job Details:Developed and maintained dashboards using Google Sheets, Looker Studio, and PLX data to track key metrics. Managed incentive calculations, scorecards, and billing processes.

  • Business Intelligence Associate

    Concentrix Daksh Services India Private Limited

    Oct 2022 - Aug 2024 -1 yr, 10 months

    India

    • Job Details:Responsible for SLA calculation, KPI and performance reports. Provided training and support to team members in project development.

  • MIS Executive

    Teleperformance Global Services Pvt Ltd

    Sep 2021 - Oct 2022 -1 yr, 1 month

    India

    • Job Details:Built dynamic reports and dashboards for clients using advanced Excel. Conducted data analysis to identify trends and patterns.

  • MIS Executive

    One Point One Solution Ltd

    Oct 2020 - Sep 2021 -11 months

    India

    • Job Details:Performed data analysis using advanced Excel functions and prepared various reports.

    • Education

    • Bachelor's Degree in Tourism Studies

      IGNOU

    Skills

    • Power BI
    • MS Office (Excel, Word, PPT)
    • VBA (Automation)
    • Basic SQL Server
    • google sheets
    • Looker studio

    Languages

    • Hindi

      Fluent

    • English

      Fluent
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