Basic Info

Dina zakaria

4 years

Cairo, Egypt

Diploma

Experienced

Work Experience

Senior customer service representative at Shopzinia

Experience Details

Senior customer service representative

Fashion, Customer Service/Support, Marketing/PR/Advertising

Manager

N/A


Company Details

Shopzinia

Cairo, Egypt

1-10 employees

Consumer Services

N/A

Nov 2017 to present (2 months)
Customer service representative at Ghabbour

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

- Booking and arranging maintenance reservation for the customers face to face.
- Responsible for the customer satisfaction.
- Making outbound calls to the customers to make sure that everything is okay.


Company Details

Ghabbour

Cairo, Egypt

More than 1000 employees

Automotive

N/A

Apr 2016 to Oct 2017 (1 year 6 months)
Web chat advisor at Vodafone UK

Experience Details

Web chat advisor

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

May 2015 to Mar 2016 (10 months)
Customer service representative at Xceed

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed

Egypt

N/A

Telecommunications

http://www.xceedcc.com/Home/

Jan 2014 to Apr 2015 (1 year 3 months)

Education

College Diploma in education

Education Details

College Diploma

education

Al Azhar University, Egypt

C / Good / 65 - 75%

ways of teaching

N/A

Al Azhar University
2014 - 2015
Bachelor's Degree in islamic archeology

Education Details

Bachelor's Degree

islamic archeology

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El – Sayyida Nafisa secondary school

Egypt

2008

C / Good / 65 - 75%

N/A

El – Sayyida Nafisa secondary school
2008

Certifications

ICDL
Sep 2012

Certificate details

ICDL

Sep 2012

N/A

N/A

N/A

Central Auditing Organization .

N/A

Certificate details

Certificate of Completion: HTML Fundamentals

Oct 2016

N/A

https://www.sololearn.com/Profile/2067396/

1014-2067396

SoloLearn

N/A

Certificate details

Certificate of Completion: SQL Fundamentals

Oct 2016

N/A

https://www.sololearn.com/Profile/2067396/

1060-2067396

SoloLearn

N/A

Certificate details

C# learn to code the right way

Nov 2016

N/A

N/A

UC-381POUS0

Udemy.com

N/A

Certificate details

Introduction to Databases and SQL Querying

Nov 2016

N/A

N/A

UC-7VWWTFWI

Udemy.com

N/A

Certificate details

Learn about content writing

Nov 2016

N/A

N/A

UC-V7BTLYNL

Udemy.com

N/A

Training and Courses

wfp at berlitz
Jan 2015

Training/Course Details

wfp

Jan 2015

berlitz

english and skills course

Training/Course Details

Restoration

Mar 2011

Bait el sennary

Architecture restoration for 3 months at Bait el sennary

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnimationArabicAutomotiveC#C# Learn To Code The Right WayC++Certificate Of Completion: HTML FundamentalsCertificate Of Completion: SQL FundamentalsComputerComputer ScienceConsumer ServicesCreativeCustomer CareCustomer ServiceCustomer Service RepresentativeData AnalysisData WarehousingDatabaseDatabase DevelopmentETLEducationEnglishFashionFlexibleHTMLHard WorkerICDLIntroduction To Databases And SQL QueryingIslamic ArcheologyItalianJapaneseLearn About Content WritingMarketingMicrosoft ExcelMicrosoft OfficeMicrosoft SQL ServerMicrosoft WordMySQLOraclePlaying KarateProblem SolverPythonReadingRestorationSenior Customer Service RepresentativeSupportSwimmingTeachingTeam PlayerTechnical AnalysisTelecommunicationsTravellingVodafone UKWeb Chat AdvisorWfp

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Italian

Italian

: Advanced

: Advanced

: Advanced

: Beginner

Japanese

Japanese

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: Extreme - I love it!

:

Less than 1 year

HTML

HTML

: Beginner

: Extreme - I love it!

:

Less than 1 year

Database

Database

: Beginner

: Extreme - I love it!

:

Less than 1 year

C++

C++

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Python

Python

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

MySQL

MySQL

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Oracle

Oracle

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

C#

C#

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer care

customer care

: Expert

: Extreme - I love it!

:

3-5 years

Teaching

Teaching

: Advanced

: Medium

:

Less than 1 year

Database development

Database development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Technical Analysis

Technical Analysis

: Intermediate

: Extreme - I love it!

:

1-3 years

computer science

computer science

: Beginner

: Extreme - I love it!

:

Less than 1 year

Data Analysis

Data Analysis

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Data warehousing

Data warehousing

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

ETL

ETL

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Problem Solver, Flexible / Adaptive, Team Player

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