Basic Info

Dina Shokry

14 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Branch Supervisor at Thomas Cook Egypt

Experience Details

Branch Supervisor

Tourism/Travel

Manager

o Monitoring and organizing the work flow inside the branch.
o Distributing business cases among the team.
o Manage all the branch daily affairs.
o Daily coaching to branch staff to ensure that company system is fully implemented and all team members are applying the company policies, procedures, regulations, goals and quality control.
o Staff development to upgrade their capabilities on both levels technical skills and personal soft skills.
o Handling staff roster for both shifts “morning & night”
o Handling Branch complaints and customers problems.
o Business analysis for the ongoing operation through reports to be able to set our plan and achieve annual target by opening new lines of business, gaining new business opportunities, developing our products with new ideas to match the variety of customers’ needs.
o Staff monthly and yearly appraisal.


Company Details

Thomas Cook Egypt

Cairo, Egypt

501-1000 employees

Travel and Tourism

N/A

May 2007 to present (9 years 7 months)
Ticketing and Reservation Agent at Golden Tours Egypt

Experience Details

Ticketing and Reservation Agent

Tourism/Travel

Experienced (Non-Manager)

Reservation and ticketing using
Amadeus and Galileo Systems
Responsible for honeymoon packages arrangements.


Company Details

Golden Tours Egypt

Cairo, Egypt

11-50 employees

Travel and Tourism

N/A

Sep 2005 to May 2007 (1 year 8 months)

Achievements


- Teaching and educating 6 fresh graduated calibers and upgrade their capabilities to be successful travel counselor.
- Participating in a project committee representing the operation team to upgrade the company system from the operation aspect.
- Opening new line of business and new products to maximize company's selling opportunity.
- Participating with Business Development team and training department to run training sessions to junior staff.


- I have run successful training sessions and presentations in coordination with the training department to the company staff on technical skills. - I have participated in enhancement and upgrade the company CRM system to fullfill the operation needs. - Representing the company operation team,I have participated with a high level committee in a project of online system development and integration. - I have participated in a big project representing the operation team, our main goal was creating a visa and passport tracking system on Oracle application in coordination with the IT Team, I have put the main plan for the processes, and after completing the project I have run a training session for the staff on the system and it's now implemented in the whole company successfully.

Education

Bachelor's Degree in Tourism and Hotels

Education Details

Bachelor's Degree

Tourism and Hotels

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
1997 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

OM Elmoamenin

Egypt

1997

A / Excellent / 85 -100%

N/A

OM Elmoamenin
1997

Training and Courses

Training/Course Details

Customer Service

Jun 2008

Indoor training

N/A

Training/Course Details

Selling Skills

Jun 2008

Indoor training

N/A

Training/Course Details

Time Management and working under pressure

Mar 2010

Indoor training

N/A

Training/Course Details

Business Code of Conduct and code of Ethics

Oct 2013

Indoor training

N/A

Training/Course Details

Team Work

Nov 2008

Indoor training

N/A

Training/Course Details

Leadership Skills

Feb 2011

Indoor training

N/A

Training/Course Details

Analytical thinking and focus on the results

Apr 2012

Indoor training

N/A

Training/Course Details

Presentation skills.

Oct 2010

Indoor training

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdventureAnalyticalAnalytical Thinking And Focus On The ResultsBranch SupervisorBusiness AdministrationBusiness Code Of Conduct And Code Of EthicsBusiness DevelopementBusiness Travel ArrangementCenimaChinese FoodComplaint HandlingConferences And Events PlanningCustomer ServiceElectronicsEnglishHandling ComplaintsHandling Visa IssuanceHoneymoon Trips "Domestic & International"InteractiveInternet ResearchLeaderLeadershipLeadership SkillsLeisure Travel ArrangementMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMusicNaguib MahfouzNezar KabbaniOracleOrganizerPresentation SkillsPresentation Skills.Problem SolverReading NovelsSea FoosSelling SkillsTeam WorkTicketing And Reservation AgentTime Management And Working Under PressureTourismTourism And HotelsTravelTravel And TourismWater Sports

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

5-7 years

selling Skills

selling Skills

: Expert

: Extreme - I love it!

:

5-7 years

complaint handling

complaint handling

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Oracle

Oracle

: Advanced

: Extreme - I love it!

:

More than 7 years

Business Administration

Business Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Leadership

Leadership

: Advanced

: High

:

5-7 years

Fields of Expertise

Leisure Travel arrangement

Leisure Travel arrangement

: Expert

: Extreme - I love it!

:

More than 7 years

Business Travel arrangement

Business Travel arrangement

: Expert

: Extreme - I love it!

:

More than 7 years

Conferences and Events Planning

Conferences and Events Planning

: Expert

: Extreme - I love it!

:

5-7 years

Honeymoon trips "Domestic & International"

Honeymoon trips "Domestic & International"

: Expert

: Extreme - I love it!

:

More than 7 years

Handling Visa issuance

Handling Visa issuance

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Handling Complaints

Handling Complaints

: Expert

: Extreme - I love it!

:

More than 7 years

Business Developement

Business Developement

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Organizer, Problem Solver, Interactive

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