Dina Osman Ahmed
Documentation & Customer Service Executive at Medkon Lines
Sheraton, Cairo, EgyptWork Experience
Documentation & Customer Service ExecutiveFull Time
Medkon Lines
Apr 2018 - Present -7 yrs, 4 months
Egypt , Cairo
- Job Details:Follow up the documentation process starting from the primary S/O till receiving confirmation of the BL draft. - Delivering original BL's and Telex to clients ( Import & Export ). - Create BL drafts. - Raising telex release on system - Revising all custom report, daily reports , seals before vessel arrival . - Maintain an organized filling system for all documents relevant to the customer service department activities.
Customer care coordinator Full Time
Care direct S.A.
Jul 2016 - Mar 2018 -1 yr, 8 months
Egypt , Cairo
- Job Details:-Provided training simulation on temporary duty assignments to other call center about projects ( Tena -Nana - Cinderella ) from Procter and Gamble (P and G) -Involved with recurrent employees training, curriculum development, and implementation training for new policies, procedures, and systems . -Responsible for training new call center employees on the ordering system and procedures. -Enters customer and account data on online application by inputting alphabetic and numeric information on keyboard .
Human resources specialistFull Time
Cereen electronics egypt -CEE company
Oct 2015 - Jul 2016 -9 months
Egypt , Cairo
- Job Details:-Provide advice and assistance in developing human resource plans. -Provide basic counseling to staff who have performance related obstacles. -Monitor daily attendance and Investigate and understand causes for staff absences. -Prepare notices and advertisements for vacansy staff positions and organize interviews
Education
Very good in Business Administration
Modern Academy for Engineering and Technology (MIS)Jan 2011 - Jan 2015 - 4 yr
High School - Thanaweya Amma
Saint Fatima Language SchoolJan 2011
Achievements
my school is Saint Fatima Language School my collage is Modern Academy reading and running collating, checking and analysing spreadsheet data examining company accounts and financial control systems gauging levels of financial risk within organisations checking that financial reports and records are accurate and reliable ensuring that assets are safeguarded identifying if and where processes are not working as they should and advising on changes to be made preparing reports, commentaries and financial statements Enters customer and account data by inputting alphabetic and numeric information on keyboard
Skills
- Microsoft Word
- Internet
- excel
- online application
- ICDL
- Customer Care
- Human Resources
- Access Control
- Human Resources (HR)
- Data Entry
Languages
English
FluentArabic
FluentFrench
Intermediate
Training & Certifications
Simulation traing about customer care
Care direct S.A. multinational comany·2017Marketing project about ( Tena -Nana – Cinderella )
Care direct S.A.·2016ICDL
2015Build your career
2015Communication skills
Modern academy·2015Communication skills
Modern academy·2014National Egypt Bank
Atm Card Services Reception·2013Al Baraka Bank Egypt
Credit Area Co-ordinator·2012