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Dina Mostafa Helmi

a future somebody

Haram, Giza, Egypt

Work Experience

  • Sales & Service OfficerFull Time

    HSBC

    Sep 2017 - Present -7 yrs, 10 months

    Egypt

    • Job Details:▪ Understanding and meeting customer needs, maximizing the opportunities for HSBC to achieve the RBWM plan/metrics. ▪ Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximizing all available resources.
  • Premier Customer Service ExecutiveFull Time

    HSBC Global Service Centre

    Sep 2015 - Present -9 yrs, 10 months

    Egypt , Cairo

    • International Account AdvisorFull Time

      Vodafone UK

      Sep 2013 - Apr 2015 -1 yr, 7 months

      Egypt , Giza

      • Education

        • BA in Foreign Languages and Translation in English

          Misr University for Science and Technology (MUST)

          Jan 2009 - Jan 2013 - 4 yr

        • High School - Thanaweya Amma

          El Sadat Experimental Language School

          Jan 2009 

        Activities

        • Editor at Alphas Magazine

          Student Activity

          Nov 2011 - May 2013 -1 yr, 6 months

        • Member of Public Relations & Funds Committees at Students' Council

          Student Activity

          Sep 2011 - May 2012 -8 months

        • Member at Misr University for Science and Technology's Scouting team

          Student Activity

          Nov 2009 - Mar 2011 -1 yr, 4 months

        • Member of a Programming Team at Om El Abtal Experimental Language School

          Student Activity

          Oct 2004 - Jun 2006 -1 yr, 8 months

        Skills

        • Computer Skills
        • Internet
        • Translation
        • Microsoft Office
        • Customer Service
        • Adobe Photoshop
        • Teaching
        • VB

        Languages

        • English

          Fluent
        • Arabic

          Fluent
        • German

          Intermediate

        Training & Certifications

        • Journalism Translation

          Middle-east News Agency·2013
        • Journalism Translation

          Middle-East News Agency·2013
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