Basic Info

Dina Gouda

13 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Marketing Communication and Engagement Senior at Vodafone

Experience Details

Marketing Communication and Engagement Senior

Marketing/PR/Advertising , Human Resources

Experienced (Non-Manager)

Ensuring VIS Engagement & Communication strategy, execution, innovation & implementation. Leading VIS Engagement events and leveraging on VIS tools to retain, boost and enhance VIS’s Employees daily job experience, build the VIS’ community and build up on the Strategy main pillar which is “The People” to drive the company growth goals and deliver on VIS’ brand promise while managing the annual budget while sustaining, educating and leveraging the company’s values.
Assist in marketing and building businesses with Visa Application Center’s potential ambassadors and keeping the current indulged with VIS & creating innovative and interactive tools to communicate with current/potential clients.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications, Information Technology Services

vis.com.eg

Oct 2011 to present (5 years 2 months)
Process Improvement Specialist at Vodafone

Experience Details

Process Improvement Specialist

Project/Program Management

Experienced (Non-Manager)

Planning and executing potential opportunities for process improvement by contributing in developing current processes in VIS’ operations and departments applying six sigma process improvements techniques to improve the business and environment ensuring the most efficient delivery, cost reduction, eliminating unnecessary waste and reaching the company goals, strategy and targets.
Co-facilitating Six Sigma training.
Assisting and Coaching Six Sigma trainees in their six sigma projects to ensure transferring the knowledge correctly and their ability in taking their training forward in real life scenarios.


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Telecommunications, Information Technology Services, Outsourcing/Offshoring

vis.com.eg

Oct 2010 to Oct 2011 (1 year)
International Account advisor at Vodafone

Experience Details

International Account advisor

Customer Service/Support

Entry Level

Supporting UK customers, in any technical and/or service queries ensuring world class customer experience and achieving the highest NPS rates.
Marketing Vodafone services to clients to support customers to enjoy more services provided to create more customer loyalty and achieving more profit.
Analyzing and coming up with innovative initiatives to enhance both the customer experience, improve the internal processes and create a better work environment for the employees.
Analyzing customer insights and generating regular reports to ensure the best for the customers and the business while making sure to raise flags if any crisis or challenges in coming ahead and coming up with suggested solutions or work around to save the customer experience and ensuring the operation is prepared to respond to the queries beforehand


Company Details

Vodafone (multinational)

Egypt

More then 1000 employees

Telecommunications, Information Technology Services, Outsourcing/Offshoring

vis.com.eg

Jul 2008 to Oct 2010 (2 years 3 months)
Real Estate Coordinator at Coldwell Banker

Experience Details

Real Estate Coordinator

Administration

Entry Level

Coordinating all 18 branches inside Egypt and sometimes-other branches abroad.
Creating external magazine promoting the company's estates and services.
Handling all the administrative work and branch's transactions.
Meeting external clients, briefing and promoting the company before they meet the sales representatives.


Company Details

Coldwell Banker (multinational)

Egypt

501-1000 employees

Real Estate/Property Management

N/A

Dec 2007 to Jul 2008 (7 months)
Training Manager at C3 - The Call Center Company

Experience Details

Training Manager

Operations/Management

Manager

Training Manager, Starfone Telecom, a division of RB Communications Inc.
Training the employees on advanced negotiation and communication skills.
Soft Skills Training and Coaching the operation on delivering the most efficient customer experience while delivering their KPIs and therefore reaching the company goals and strategy.
Preparing material and training sales skills, soft skills and negotiation skills along with product knowledge to all the company sales and customer service staff “Newly hired and current” to support USA and Canada customers in any billing services queries, regarding their prepaid international calls.


Company Details

C3 - The Call Center Company

Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Jan 2006 to Dec 2007 (1 year 11 months)
Customer Service Manager at C3 - The Call Center Company

Experience Details

Customer Service Manager

Operations/Management, Customer Service/Support

Manager

Supporting USA and Canada customers, in any billing services queries, regarding their prepaid international calls.
Leading and managing the operations of delivering the best customer experience.
Building the employee loyalty and development to support reaching the company targets.
Continuous coaching and development to guarantee the best work environment and delivering world class client's satisfaction.


Company Details

C3 - The Call Center Company

Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Jan 2006 to Dec 2007 (1 year 11 months)

Education

English Arts in English Arts

Education Details

English Arts

English Arts

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2002 - 2006
This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnimalsArabicCampingColdwell BankerCommunicationCreativityCustomer ServiceCustomer Service ManagerDetails-orientedEnglishEnglish ArtsEvents ManagementExploring CulturesFreedomGermanHuman ResourcesInformation Technology ServicesInnovationInnovativeInteractiveInternational Account AdvisorManagementMarketingMarketing Communication And Engagement SeniorNatureOffshoringOutsourcingPeople ManagementProblem SolverProcess Improvement SpecialistProgram ManagementProjectProperty ManagementReal EstateReal Estate CoordinatorSinaiSix SigmaSoft SkillsSupportSupportiveTelecommunicationsTraining ManagerTravelingVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Intermediate

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Fields of Expertise

Communication

Communication

: Expert

: Extreme - I love it!

:

More than 7 years

Soft Skills

Soft Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Events Management

Events Management

: Expert

: Extreme - I love it!

:

3-5 years

People Management

People Management

: Advanced

: Extreme - I love it!

:

5-7 years

Six Sigma

Six Sigma

: Intermediate

: Little

:

Less than 1 year

Key Skills

Problem Solver, Details-oriented, Innovative, Interactive, Supportive

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