
Dina Gouda
Marketing Communication and Engagement Project and Events Manager at Vodafone
Heliopolis, Cairo, EgyptWork Experience
Social Media and Marketing Communication DirectorFull Time
Social Media and Marketing Communication Director
Nov 2016 - Aug 2017 -9 months
Egypt , Cairo
- Job Details:Building and executing social media strategy through competitive and audience research. Generating and sharing content daily that builds meaningful connections. Setting up and optimizing company pages within each social media platform. Managing, leading and directing the Marcom and Social media department.
Marketing Communication and Engagement Project and Events ManagerFull Time
Vodafone
Oct 2011 - Present -13 yrs, 10 months
Egypt , Cairo
- Job Details:Ensuring VIS Engagement & Communication strategy, execution, innovation & implementation. Leading VIS Engagement events and leveraging on VIS tools to retain, boost and enhance VIS’s Employees daily job experience, build the VIS’ community and build up on the Strategy main pillar which is “The People” to drive the company growth goals and deliver on VIS’ brand promise while managing the annual budget while sustaining, educating and leveraging the company’s values. Assist in marketing and building businesses with Visa Application Center’s potential ambassadors and keeping the current indulged with VIS & creating innovative and interactive tools to communicate with current/potential clients.
Process Improvement SpecialistFull Time
Vodafone
Oct 2010 - Oct 2011 -1 yr
Egypt
- Job Details:Planning and executing potential opportunities for process improvement by contributing in developing current processes in VIS’ operations and departments applying six sigma process improvements techniques to improve the business and environment ensuring the most efficient delivery, cost reduction, eliminating unnecessary waste and reaching the company goals, strategy and targets. Co-facilitating Six Sigma training. Assisting and Coaching Six Sigma trainees in their six sigma projects to ensure transferring the knowledge correctly and their ability in taking their training forward in real life scenarios.
International Account advisorFull Time
Vodafone
Jul 2008 - Oct 2010 -2 yrs, 3 months
Egypt
- Job Details:Supporting UK customers, in any technical and/or service queries ensuring world class customer experience and achieving the highest NPS rates. Marketing Vodafone services to clients to support customers to enjoy more services provided to create more customer loyalty and achieving more profit. Analyzing and coming up with innovative initiatives to enhance both the customer experience, improve the internal processes and create a better work environment for the employees. Analyzing customer insights and generating regular reports to ensure the best for the customers and the business while making sure to raise flags if any crisis or challenges in coming ahead and coming up with suggested solutions or work around to save the customer experience and ensuring the operation is prepared to respond to the queries beforehand
Education
English Arts in English Arts
Ain Shams University (ASU)Jan 2002 - Jan 2006 - 4 yr
Languages
English
FluentArabic
AdvancedGerman
Beginner