Basic Info

Dina Samir

7 years

Alexandria, Egypt

Master's Degree

Experienced

Work Experience

German Account Advisor at Vodafone International Services – Vodafone German Account

Experience Details

German Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Answer incoming customer phone calls and take appropriate action for each call
Supporting Customers with their technical and billing difficulties
ensure client satisfaction by offering specialized advice.


Company Details

Vodafone International Services – Vodafone German Account

Egypt

N/A

Telecommunications

N/A

Jan 2017 to Jun 2017 (5 months)
Administrative Officer at Industrial Modernization Center (IMC) - The leading Egyptian Development Agency for industry, contributing to competitiveness, economic promotion, export growth and job creation.

Experience Details

Administrative Officer

Administration

Experienced (Non-Manager)


• Work as the main contact point between the component manager and his staff from one side, and the component manager and his clients and external contacts on the other side
• Prepare periodical reports.
• General internal and external communication and correspondence as well as record and contact management
• Assist in all administrative, secretarial and organizational tasks to ensure tasks are carried out in a smooth and organized manner as well as ensuring compliance to IMC standards and general objectives
• Assisting IMC staff in various administrative tasks and assignments like preparing official registration forms, contracts, tender documents, training plans, and sending awarding and regret letters to service providers.
• Schedule and confirm appointments to clients, customers, or supervisors. Manage projects, and contribute to management committee meetings


Company Details

Industrial Modernization Center (IMC) - The leading Egyptian Development Agency for industry, contributing to competitiveness, economic promotion, export growth and job creation.

Alexandria, Egypt

N/A

Healthcare and Medical Services, Government

N/A

Jul 2008 to Apr 2012 (3 years 9 months)
Contract Control Officer at Industrial Modernization Center (IMC)

Experience Details

Contract Control Officer

Administration

Experienced (Non-Manager)

Monitoring contracting procedures
• Reviewing tenders
• Check intervention registration
• Creating evaluation reports and granting incoming approvals.
• Maintaining transparency of tender procedures
• Preparing and reviewing contracts
• Maintain current data and handling records internally as well as for periodical audits


Company Details

Industrial Modernization Center (IMC)

Egypt

N/A

Government

N/A

Jul 2007 to Jul 2008 (1 year)
Credit and Marketing Officer at ORIX Leasing Egypt ( SAE )

Experience Details

Credit and Marketing Officer

Accounting/Finance

Experienced (Non-Manager)

Responsible for marketing, credit assessment, and documents administration for new and existing lease contracts. In early stage I was assigned the responsibility of a credit portfolio consisting of 15 major lessees, representing over 5% of the branch’s overall portfolio.
• Supervising the credit department tasks, including credit administration, credit assessment, and marketing efforts. My colleagues and I participated in increasing the company’s credit portfolio by almost 25% during five months


Company Details

ORIX Leasing Egypt ( SAE )

Egypt

N/A

Accounting and Auditing Services

N/A

Oct 2006 to May 2007 (7 months)

Education

Master of Business Administration MBA in Supply chain management

Education Details

Master of Business Administration MBA

Supply chain management

Arab Academy for Science, Technology & Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science, Technology & Maritime Transport
2009 - 2013
Faculty of Commerce English section in business administration

Education Details

Faculty of Commerce English section

business administration

Alexandria University ( Saba Basha ), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Alexandria University ( Saba Basha )
2001 - 2005
High School - International Baccalaureate

High School Details

International Baccalaureate

EGC

Egypt

2000

A / Excellent / 85 -100%

N/A

EGC
2000

Certifications

MBA
May 2013

Certificate details

MBA

May 2013

N/A

N/A

N/A

N/A

Certificate details

Deutsch Von Beruf

Jul 2016

N/A

N/A

N/A

Berlitz Deutschland GMBH

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdministartionAdministrationAdministrative OfficerAnalyticalBusiness AdministrationBusiness-orientedContract Control OfficerCredit And Marketing OfficerCustomer ServiceCustomer-orientedDeutsch Von BerufEnglishFinanceFinincial AnalysisGermanGerman Account AdvisorGovernmentHard WorkerHealthcare And Medical ServicesInsuranceLogistic And Supply ChainMBAProblem SolverSupply Chain ManagementSupportTelecommunicationsTrained And Experienced MS-Office (especially Word, Excel And Powerpoint)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Trained and experienced MS-Office (especially Word, Excel and Powerpoint)

Trained and experienced MS-Office (especially Word, Excel and Powerpoint)

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Administartion

Administartion

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

accounting

accounting

: Intermediate

: Extreme - I love it!

:

1-3 years

finincial analysis

finincial analysis

: Intermediate

: Extreme - I love it!

:

1-3 years

logistic and supply chain

logistic and supply chain

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Hard worker, Customer-oriented, Problem Solver

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