Dina Samy Atout

Customer care agentFull Time

• Job Details:- 3 years of experience providing customer support in busy call center environments for public utility and insurance industry employers. - An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. - Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. - Ability to interact effectively across business areas. - Ability to work well under pressure with effective time management skills. - Highly motivated and able to fulfil the duties and responsibilities assigned. - High communication, conflict solving & listening skills. Key Accomplishments: - Managed a high-volume workload within a deadline-driven environment. - Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. - Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.