Dina Amr

Quality Control Leader

• Job Details:Led a quality assurance team, increasing guest satisfaction across beach and pool areas by 85% through consistent monitoring and immediate resolution of concerns. Conducted over 20 inspections weekly, ensuring service adherence to brand standards. Implemented a feedback collection system for owners and visitors, achieving a 90% response rate and actionable insights for improvement. Reviewed and improved operations for restaurants (Tayaki, Basilico, and Boho Bun), enhancing food quality ratings by 15% based on customer reviews.

Marketing Promoter

• Job Details:Successfully onboarded 150+ customers to the Value application, contributing to a 40% increase in app downloads within 3 months. Delivered interactive product demonstrations, achieving a 30% increase in customer retention during promotions. Played a key role in raising awareness of installment benefits, enhancing user engagement metrics by 20%.

Usher

• Job Details:Facilitated customer interactions and effectively communicated promotional offers, driving a 15% increase in sales conversions during events. Strengthened client relations by assisting over 200 customers in understanding product features and services. Supported marketing efforts by gathering customer feedback, resulting in a 10% improvement in event satisfaction rates.