Dina Sherif Abdel wahab

1. Project of 110 inboxes: It guides all reps for the right inboxes to send the case of the customers to. 2. Project for bill explanation: It guides all the reps for the explanation of the bills of the customers. 3. Project posted for marketing and was approved by them but will be done as soon as possible as there is some conflicts in the marketing department: It is an emerge call which makes the customer call from his mobile for one minute free after finishing his credit. (posted on people share) 4. Rotation in complaint handling department. 5. Rotation in SPOC team. Zamalek shop: 6. The only one responsible for the filling of all the contracts in zamalek shop. 7. Responsible for the difficult complains of the customers which need follow up. 8. Mobinil Certification for my high commitment & dedication to support technology in achieving 2010 end of year target, dedicated from head of technology planning & performance