Diana Alea Abdel Samad
Technical Sales Rep. at Microsoft
Haram, Giza, EgyptWork Experience
Technical Sales Rep.Full Time
Microsoft
Apr 2017 - Present -8 yrs, 3 months
Germany , Muenster
- Job Details:Responisble for Microsoft Office for Business sales for Dutch speakers.
dutch technical advisorFull Time
huawei
Jul 2016 - Feb 2017 -7 months
Egypt , Cairo
- Job Details:Mainly taking care of the issues customers are facing. Taking care of the technical questions they have about the phone, software hardware settings, differences between the network settings, system developer options .resetting device making back ups from file's and media. updating and upgrading from software, rebooting device, USB debugging. Hardware reset, factory reset. Solving technical remotely
Customer Service AdvisorFull Time
Expedia
Dec 2015 - Jun 2016 -6 months
Egypt , Cairo
- Job Details:Responsible for All Customer Support related functions for Expedia Canada, Helping customers with there cancellations and changes with flight and hotel reservation, Working with the programs Sabre, Amadeus and Galileo GDS.
Education
College Diploma in wedding planner
loi netherlandsJan 2012 - Jan 2013 - 1 Year
High School - Other
ROC ASAJan 2012
Activities
Personal Tutor at The Egyptian Club
Student Activity
Jan 2009 - Jul 2009 -6 months
Skills
- Dutch
- Customer Service
- Catering
- Microsoft Office
- Microsoft Windows
- Internet
- Microsoft Office
- Hostess
- Dynamics CRM
- Microsoft Windows
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Languages
Dutch
FluentEnglish
FluentArabic
IntermediateGerman
Beginner
Training & Certifications
EHBO
ROC ASA·2011