Basic Info

Diana Alea Abdel Samad

10 years

Giza, Egypt

Diploma

Entry level

Work Experience

Customer Service Advisor at Teleperformance Egypt

Experience Details

Customer Service Advisor

Customer Service/Support

Entry Level

Responsible for All Customer Support related functions for Expedia Canada


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

www.teleperformance.com.eg

Dec 2015 to Aug 2016 (8 months)
English Instructor at Kiddoz Nursery

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Entry Level

Taking care of teaching basics of English language to Several classes of student aged between 2-8 years old.


Company Details

Kiddoz Nursery

Cairo, Egypt

1-10 employees

Education

N/A

Sep 2015 to Dec 2015 (3 months)
Administrative Clerk at Post Netherlands

Experience Details

Administrative Clerk

Administration

Entry Level

Responsible for organizing and checking all incoming and outgoing mails and postcards, making sure it gets distributed to certain employees for delivery process.


Company Details

Post Netherlands (multinational)

Amsterdam, Netherlands

More then 1000 employees

Government

http://www.postnl.post/

Nov 2012 to Dec 2013 (1 year 1 month)
Sales Specialist at AAA De Keizer

Experience Details

Sales Specialist

Sales/Retail

Entry Level

Responsible for the tele sales process for the compnay, responsible for meeting monthly targets within sales capacity to ensure meeting the minimum accepted profit for the company.. etc.


Company Details

AAA De Keizer

Amsterdam, Netherlands

51-100 employees

Consumer Services

https://plus.google.com/116209538329388503580/about

Aug 2011 to Mar 2012 (7 months)
Junior Recruitment Specialist at Randstad Holding nv

Experience Details

Junior Recruitment Specialist

Human Resources

Entry Level

Responsible for meeting daily, weekly, and monthly targets when it comes to providing headcount qualified for the asked positions, Also providing reports with my screening process for interested candidates .


Company Details

Randstad Holding nv (multinational)

Amsterdam, Netherlands

More then 1000 employees

Human Resources

www.randstad.com

Dec 2010 to May 2011 (5 months)
Kindergarten Teacher at The Collorbox ( De Kleurdoos)

Experience Details

Kindergarten Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Responsible for teaching basic language skills for Kindergarten kids.
Monitoring kids during the normal day and providing them with various activities to improve their skills.
Providing homework, and monitoring the personal improvements for each kid.


Company Details

The Collorbox ( De Kleurdoos)

Amsterdam, Netherlands

1-10 employees

Education

N/A

Dec 2009 to Jan 2011 (1 year 1 month)
Facilities Specialist at Royal BAM Group

Experience Details

Facilities Specialist

Hospitality/Hotels/Food Services, Administration

Entry Level

Responsible for site facilities, making sure catering is being provided to construction workers, making sure of level of cleanliness by monitoring cleaning staff and following up with requested tasks and daily missions.


Company Details

Royal BAM Group (multinational)

Amsterdam, Netherlands

More then 1000 employees

Construction - Industrial Facilities and Infrastructure

http://www.bam.eu/

Sep 2008 to Oct 2009 (1 year 1 month)
Personal Tutor at The Egyptian Club (student activity)

Experience Details

Personal Tutor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

As a personal Tutor I was helping the kids from the Egyptian Club with their school progress,
Providing them with sessions as needed to make sure they are on track with their school subjects.
Monitoring the personal progress for each student to make sure they are ready for final exams.


Company Details

The Egyptian Club (student activity)

Amsterdam, Netherlands

N/A

Jan 2009 to Jul 2009 (6 months)
Hostess at Park Hotel

Experience Details

Hostess

Administration

Entry Level

Responsible for monitoring room service employees, making sure guests suggestions, complains, and requests are being handled as soon as possible, making sure of reaching guest satisfaction levels by ensuring rooms cleanliness and readiness to be used.


Company Details

Park Hotel (multinational)

Amsterdam, Netherlands

501-1000 employees

Travel and Tourism

www.parkhotel.nl

Oct 2007 to Apr 2008 (6 months)
Administrative Assistant at Mcdonalds Netherlands

Experience Details

Administrative Assistant

Hospitality/Hotels/Food Services, Administration

Experienced (Non-Manager)

Responsible for setting work schedules for branch employees, preparing payroll for employees, monitoring working hours and employees behaviour, confirming existing inventory and preparing new branch orders.


Company Details

Mcdonalds Netherlands (multinational)

Amsterdam, Netherlands

More then 1000 employees

Food and Beverage Production

www.mcdonalds.nl

Feb 2006 to Aug 2007 (1 year 6 months)

Education

College Diploma in wedding planner

Education Details

College Diploma

wedding planner

loi netherlands, Netherlands

C / Good / 65 - 75%

N/A

N/A

loi netherlands
2012 - 2013
High School - Other

High School Details

Other

ROC ASA

Netherlands

2012

B / Very Good / 75 - 85%

N/A

ROC ASA
2012

Certifications

EHBO
Apr 2011

Certificate details

EHBO

Apr 2011

93 out of 100

N/A

N/A

ROC ASA

First Aid Certified.

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdministrative AssistantAdministrative ClerkArabicBusiness DevelopmentBusiness Services - OtherCateringCommunicatorConstruction - Industrial Facilities And InfrastructureConsumer ServicesCustomer ServiceCustomer Service AdvisorCustomer SupportDutchEHBOEducationEnglishEnglish InstructorFacilities SpecialistFood And Beverage ProductionFood ServicesGermanGovernmentHandles StressHard WorkHard WorkerHonestyHospitalityHostessHotelsHuman ResourcesInternetJunior Recruitment SpecialistKindergarten TeacherMS OfficeMS WindowsMcdonalds NetherlandsMicrosoft OfficeMicrosoft WindowsMotivationNegotiatorPark HotelPersonal TutorPost NetherlandsRandstad Holding NvRetailRoyal BAM GroupSalesSales SpecialistSupportTeam PlayerTeleperformance EgyptTravel And TourismWedding Planner

Self-assesed Skills

Languages

Dutch

Dutch

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Beginner

: Beginner

: Intermediate

: Intermediate

German

German

: Intermediate

: Intermediate

: Advanced

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

3-5 years

Fields of Expertise

Dutch

Dutch

: Expert

: Extreme - I love it!

:

More than 7 years

Catering

Catering

: Expert

: Extreme - I love it!

:

5-7 years

Customer Support

Customer Support

: Advanced

: High

:

1-3 years

MS Office

MS Office

: Advanced

: High

:

5-7 years

MS Windows

MS Windows

: Advanced

: High

:

3-5 years

Hostess

Hostess

: Advanced

: Extreme - I love it!

:

1-3 years

Hotels

Hotels

: Intermediate

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Negotiator, Handles Stress, Team Player

Online Presence

https://www.facebook.com/aliyah.abdelsamad?ref=ts&fref=ts

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