Diaa El Dien Essam

Account ManagerFull Time

• Job Details:• Managed day-to-day operations efficiently. • Identified and analyzed business issues, providing solutions. • Mentored and trained two sales engineers and four customer service agents. • Built and maintained strong client relationships. • Handled customer concerns and improved client satisfaction. • Monitored and reported key business KPIs. • Cleaned, visualized, and analyzed data for strategic decisions. • Led and coached Elmoqawel team to success