Dhiraj Shukla

Assistant Outlet Manager (Head of Department)

• Job Details:Oversee daily operations of the outlet, ensuring smooth and efficient service delivery. Lead a team of 15 staff, providing guidance, training, and performance feedback. Handle guest complaints and resolve issues in a timely and professional manner. Collaborate with the kitchen and service staff to ensure optimal guest satisfaction. Monitor inventory levels, manage stock orders, and track supplies to minimize wastage and ensure cost control. Assist in setting sales targets and regularly review financials to ensure profit margins are met. Implement marketing strategies to boost sales and customer engagement, including promotions and special events. Ensure compliance with health and safety regulations, cleanliness, and quality standards.

Pool and Beach Bar Assistant Manager

• Job Details:Managed the daily operations of the pool and beach bar, ensuring exceptional guest service. Trained and developed team members to provide top-notch service and increase sales. Ensured the outlet's profitability by monitoring inventory, waste, and controlling costs. Handled customer complaints and resolved issues to maintain high guest satisfaction.

Lobby Outlets Manager

• Job Details:Supervised the day-to-day operation of the hotel's lobby outlets, including staff management and guest relations. Ensured operational efficiency and seamless service delivery in a high-traffic area. Conducted regular performance evaluations and provided training to staff to improve service quality.