Basic Info

Dhaval Damania

10 years

Dubai, United Arab Emirates

Bachelor's Degree

Manager

Work Experience

Manager - IT at EKK Group of Companies

Experience Details

Manager - IT

Operations/Management

Manager

 Leads and manages the successful delivery of Managed Services and IT outsourced services, including Service Desk Operations, End User Computing; based on agreed SLAs and by adopting ITIL framework. Manages the daily supervision and workload management of Help Desk, IT Technical Services and QA teams.
 Provides strategic leadership for designing, implementing and communication a delivery model for enterprise IT services that includes policies and guidelines for service definition and business case justification, a service level agreement framework, key performance indicators, and flexible delivery capacity requirements.
 Provides management, consultation/training/education services such as data service management and staff training/orientation for standard & ERP (Microsoft Dynamics Navision) software.
 Lead functional and technical discussions with the higher management including integration JDA WMS to ERP and MHE systems.
 Performs the necessary analysis and consultation to identify business issues, solution requirements and related benefits. Aid in preparing and analyzing project plans and documentation.
 Customize the tool and assist to define the required tests.
 Support business to understand the template constraints, as well as provide feedback from the implementation team to template team.
 Reviewing the business testing scripts and validating.
 Escalating the risks & issues, which may affect the configuration planning.


Company Details

EKK Group of Companies

Sharjah / Dubai, United Arab Emirates

101-500 employees

Retail, Supermarkets

www.ekkgroup.com

Nov 2015 to Jul 2016 (8 months)
Group Manager - IT at Grand Mart Group of Companies

Experience Details

Group Manager - IT

Operations/Management

Senior Management (e.g. VP, CEO)

 Leads and manages the successful delivery of Managed Services and IT outsourced services, including Service Desk Operations, End User Computing; based on agreed SLAs and by adopting ITIL framework. Manages the daily supervision and workload management of Help Desk, IT Technical Services and QA teams.
 Provides strategic leadership for designing, implementing and communication a delivery model for enterprise IT services that includes policies and guidelines for service definition and business case justification, a service level agreement framework, key performance indicators, and flexible delivery capacity requirements.
 Provides IT operation functions to Grand Mart’s offices / outlets based on organization’s standard hardware, software, audio/video and voice/data network solutions.
 Responsible for initial evaluation, assess, procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, Laptops, VDI, Handhelds, tablets, peripherals, networking equipment, operating systems and other business software and application.
 Evaluates latest technology solutions such as VDI, wireless, mobility, BYOD operations, etc.
 Acts as the primary point of communication between Technology teams, business and vendors.
 Serves as the technical and communications liaison to and from stakeholders and departments key users for IT communications, initiatives, needs, assessments, and expansions.
 Provides management, consultation/training/education services such as data service management and staff training/orientation for standard & ERP (Microsoft Dynamics Navision) software.
 Responsible for local IT services vendor, contract and outsourcing management.
 Ensures that user’s satisfaction are met and maintained according to exceeded and agreed-upon Service Level Agreements and Operational Level Agreements.
 Ensures Service Quality through Service quality plan documentation, and compliance to the Service Delivery Operating Model and processes.
 Proactively and reactively look for solutions to prevent problems from re-occurring.
 Develops a Service Review Plan for identification of gaps/issues/areas for further service improvements.
 Prepares and Maintains Transition project plan, communication plan and Implementation Checklist to ensure all governance, operational, technical and service elements for the agreed services are fully transitioned.
 Ensures successful knowledge transfer of technology, process, operational procedures, products, training materials and documentation.
 Implementation of Microsoft Dynamics software to meet business requirements.
 Assess lead-time for installation and configuration.
 Develop and manage project budget and scope.
 Ensure overall client Satisfaction by providing quick and vast response for any inquiry that customer request.
 Developing annual budget plan for expansion processes.
 Designing and architecture of network, hardware and servers.
 Defining network security polices for remote access and data access.
 Planning and maintaining of Data warehousing.
 Install and configure systems or Asset Management applications
 Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
 Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
 Perform regular security monitoring to identify any possible intrusions.
 Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
 Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
 Perform periodic performance reporting to support capacity planning.
 Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
 Designing, implementation and maintenance of Windows based Network, inclusive of all Networking Hardware & Software support.


Company Details

Grand Mart Group of Companies (multinational)

Doha, Qatar

101-500 employees

Retail, Wholesale Trade, Manufacturing

www.grandmartgroup.com

Feb 2014 to Nov 2015 (1 year 9 months)
Information Technology Professional – Microsoft Dynamics ERP Consultant at Money Guard Technologies LLC

Experience Details

Information Technology Professional – Microsoft Dynamics ERP Consultant

Operations/Management

Manager

 Handling Implementation, installation & support for Microsoft ERP application, add-on as well as POS application that MGT is selling.
 Implementation of Microsoft Dynamics software to meet client business requirements.
 Assess lead time for installation and configuration.
 Integration of Microsoft Dynamics NAV with the Point of Sale Application with client application developer or the help of Money Guard Technologies Vendors (Partners).
 Integrate business process and systems.
 Utilize ERP implementation standards and tools/documents.
 Convert data from legacy system into Dynamics ERP system.
 Provide user training and support throughout implementation.
 Provide post implementation support.
 Maintain core competencies: client focus, knowledge and skills, communication, teamwork and relationships, personal excellence, business insight, leadership, coaching and developing others.
 Ability to maintain schedules for client meetings and facilitated strategy sessions through presentation of MS Dynamics ERP, TP.NET (Application which they are selling)
 Develop and manage project budget and scope.
 Ensure overall client Satisfaction by providing quick and vast response for any inquiry that customer request.
 Developing annual budget plan for expansion processes.
 Writing scoop of work for customers.
 Designing and architecture of network, hardware and servers.
 Defining network security polices for remote access and data access.
 Customizing Navision, reports as per the organization requirement.
 Planning and maintaining of Data warehousing.
 Install and configure systems or Asset Management applications
 Contribute to and maintain system standards.
 Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
 Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
 Perform regular security monitoring to identify any possible intrusions.
 Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
 Create, change, and delete user accounts per request.
 Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
 Perform periodic performance reporting to support capacity planning.
 Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
 Helps install and improve computer software and network equipment.
 Server setups and management, and domain policies at specified location.
 Assists with the inventory management of software licenses, software, hardware, and other it supplies.
 Assists with the purchase of software, hardware and other it supplies.
 Promotes responsible usage and care of corporate equipment.
 Designing, implementation and maintenance of Windows based Network, inclusive of all Networking Hardware & Software support.


Company Details

Money Guard Technologies LLC (multinational)

Kuwait City, Kuwait

51-100 employees

Information Technology Services

N/A

Dec 2013 to Feb 2014 (2 months)
Manager IT at Heel and Buckle Pvt. Ltd.

Experience Details

Manager IT

Operations/Management

Manager

N/A


Company Details

Heel and Buckle Pvt. Ltd.

Mumbai, India

51-100 employees

Retail

www.heelandbuckle.com

Oct 2012 to Nov 2013 (1 year 1 month)
Assistant Manager – Information Technology at Staples Future Office Products Pvt. Ltd.

Experience Details

Assistant Manager – Information Technology

Operations/Management

Manager

N/A


Company Details

Staples Future Office Products Pvt. Ltd. (multinational)

Mumbai, India

501-1000 employees

Retail

N/A

Jul 2009 to Oct 2012 (3 years 3 months)
Sr. Executive – Information Technology at Devyani International Limited

Experience Details

Sr. Executive – Information Technology

IT/Software Development, Installation/Maintenance/Repair, Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Devyani International Limited (multinational)

Mumbai, India

More than 1000 employees

Food Services/Restaurants/Catering

N/A

May 2006 to Jul 2009 (3 years 2 months)

Education

B.Com in Accounts

Education Details

B.Com

Accounts

University of Mumbai, India

B / Very Good / 75 - 85%

N/A

N/A

University of Mumbai
2003 - 2006
High School - Other

High School Details

Other

Ava Bai High School

India

2003

C / Good / 65 - 75%

N/A

Ava Bai High School
2003

Certifications

Certificate details

Microsoft MB7-700 Exam

Jan 2014

N/A

N/A

N/A

Microsoft Corporation

N/A

MCP
Jan 2014

Certificate details

MCP

Jan 2014

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountsAssistant Manager Information TechnologyCCNACateringDevyani International LimitedERPEnglishFinancials, Retail, ERP Implementation, Microsoft Dynamics, Vendor Management, Team ManagmentFood ServicesGrand Mart Group Of CompaniesGroup Manager - ITITInformation Technology Professional Microsoft Dynamics ERP ConsultantInformation Technology ServicesInstallationMCPMaintenanceManagementManager - ITManager ITManufacturingMicrosoft Dynamics NAVMicrosoft MB7-700 ExamMoney Guard Technologies LLCRepairRestaurantsRetailSoftware DevelopmentSr. Executive Information TechnologyStaples Future Office Products Pvt. Ltd.SupermarketsTechnologiesTravelingWholesale TradeWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Windows Server 2008

Windows Server 2008

: Expert

: Extreme - I love it!

:

More than 7 years

CCNA

CCNA

: Expert

: High

:

5-7 years

ERP

ERP

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Dynamics NAV

Microsoft Dynamics NAV

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Financials, Retail, ERP Implementation, Microsoft Dynamics, Vendor Management, Team Managment

Financials, Retail, ERP Implementation, Microsoft Dynamics, Vendor Management, Team Managment

: Advanced

: Extreme - I love it!

:

More than 7 years

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