dhanlaxmi raj

Senior Software Engineer

• Job Details:Backend product support (U3) for Cerner’s electronic health record (EHR/EMR) system. Performed system build and customisation based on clinical needs and stakeholder requirements. Application development, configuration and maintenance using Cerner’s low code tools. Responsible for full implementation lifecycle: design, build, unit/integration/UAT testing, go-live, and post-live support. Created SQL-based queries to extract and analyse clinical data for issue investigation and troubleshooting. Resolved P2 incidents, escalated tickets, and high-priority service requests in alignment with SLA targets. Maintained technical documentation including build specs, test scripts, and stakeholder-facing summaries. Worked with QA, clinical & cross-functional teams to troubleshoot issues, resolve defects, and process change requests. Developed & documented internal knowledge base articles to streamline support and operational processes. Conducted knowledge transfer sessions to bridge skill gaps and ensure continuity across support teams.

Production Software Engineer

• Job Details:Backend product support (Tier 3) for Oracle’s Java, cloud based (EHR) healthcare software. Investigate, analyse, and debug client’s backend tables using SQL to ensure data consistency. Root cause analysis for errors, slowness, freezes or defect in the software. Analyse and troubleshoot front end workflow and report error causing scripts. Review code logic and debug code in JSON/C++ scripts. Detect, debug, and provide code/build resolution to the development team. Mitigate escalated incidents and service requests, ensuring 100% SLA compliance. Created SQL-based queries to extract and analyse clinical data for issue investigation. Communicate with global clients and internal teams on issue resolution. Develop and document knowledge base to streamline processes. Conduct knowledge transfers as and when required to bridge gaps.

Technical Support Engineer

• Job Details:Troubleshoot hardware/network issues on desktops, laptops, workstations and docking stations. Troubleshoot issues on operating system and applications. Provide L1 technical support over calls and emails to clients pan India. Investigate and detect software issue over remote desktop. Mitigate escalations and elevation by understanding client’s perspective. Create, manage, and dispatch cases driving towards resolution.