Basic Info

Khalid elorfaly

7 years

Cairo, Egypt

Master's Degree

Experienced

Work Experience

Dentist at Diamond Medical Services

Experience Details

Dentist

Medical/Healthcare

Experienced (Non-Manager)

1-Recieve requests for approval on dental procedures through emails and fax
2-Check customers balance for a particular dental procedure and if the customer is qualified for the dental service according to the terms and contracts of the firms
3-Handling approvals on dental procedures and sending them through emails and fax
4-Answering customer inquiries through emailsand phone regarding dental procedures
5-Preparing monthly claims report for service providers on DMS network
6-Preparing monthly payment record for service providers on DMS network
7-Attending conferences and meetings arranged by medical and pharmaceutical companies


Company Details

Diamond Medical Services

Cairo, Egypt

51-100 employees

Insurance

N/A

Feb 2014 to present (3 years 10 months)
Dentist at Gohar Hospital

Experience Details

Dentist

Medical/Healthcare

Experienced (Non-Manager)

N/A


Company Details

Gohar Hospital

Cairo, Egypt

51-100 employees

Healthcare and Medical Services

N/A

Jul 2013 to present (4 years 5 months)
Telesales Agent at Teleperformance

Experience Details

Telesales Agent

Customer Service/Support

Entry Level

I worked in Expedia account which offers reservation and customer services , booking hotels, flights and packages.

We tailored packages for Canadian honeymooners , businessmen and people desiring to spend their vacation away from thier home country.

We also assist them in their credit card payments ,sending vouchers and receipts ,reading the rules and restrictions concerning their reservations.

The reservation agency job demands certficate in training as a qualification which we recieved (TICO certificate) and requires particular skills :
-Understanding the needs of the customer
-Understanding the nature of the trip
-English and Typing skills are crucial to adapt with the work demands.
-


Company Details

Teleperformance (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Sep 2010 to Sep 2012 (2 years)

Achievements


Earned Fellowship in Family Dentistry 2012 Won small tournaments in ping pong

Education

Fellowship family dentistry in Dentistry

Education Details

Fellowship family dentistry

Dentistry

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2002 - 2007
High School - IGCSE

High School Details

IGCSE

Saint Fatima school

Egypt

2002

A / Excellent / 85 -100%

N/A

Saint Fatima school
2002

Certifications

Certificate details

Membership in ICOI

Sep 2013

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Continuing Education Courses in Orthodontics

Feb 2011

Private Courses

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveConsumer ServicesContinuing Education Courses In OrthodonticsCustomer ServiceDentistDentistryDivingEnglishFlexibleFrenchHard WorkerHealthcare And Medical ServicesInbound SalesInsuranceMedicalMembership In ICOIMicrosoft ExcelMicrosoft WordPersistentPing PongSnorklingSupportSupportiveTeam PlayerTeleperformanceTelesales AgentTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

dentistry

dentistry

: Advanced

: High

:

5-7 years

Inbound Sales

Inbound Sales

: Intermediate

: High

:

1-3 years

customer service

customer service

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Flexible / Adaptive, Persistent, Team Player, Supportive

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