Dena Mohamed Aamer

Chief Operation Manager

Customer Service

• Job Details:Oversaw daily operations and ensured smooth workflow across departments. Maintained professional communication with suppliers, clients, and partners through formal emails. Successfully secured new business contracts and partnerships, expanding the company’s market presence. Attracted and onboarded new clients, contributing to the growth of the customer base. Increased company sales through strategic planning and targeted client acquisition. Handled and resolved conflicts with internal departments and clients with professionalism and efficiency. Managed customer relations effectively, ensuring satisfaction and loyalty. Designed and maintained organizational tools and templates, including word documents and excel sheets, to improve internal processes. Created and published promotional content and advertisements on social media platforms.