Basic Info

Dejan Djurovic

10 years

Cairo, Egypt

High School

Experienced

Work Experience

Training Executive at Raya

Experience Details

Training Executive

Customer Service/Support

Experienced (Non-Manager)

- Providing technical training to newcomers
- Preparation of new training materials for various new products and processes
- Staff coaching and refreshment trainings for employees who are not meeting the standards
- Conducting business writing training for non-native English speakers
- Backup person for the Customer Care Manager


Company Details

Raya (multinational)

Cairo, Egypt

More than 1000 employees

Computer and Network Security , Information Technology Services, Consumer Services

N/A

Nov 2011 to present (5 years 11 months)

Education

High School - Other

High School Details

Other

Lycee Professionel Jaques de Flesselles

France

2006

A / Excellent / 85 -100%

N/A

Lycee Professionel Jaques de Flesselles
2006

Certifications

Certificate details

Business English certification for an upper intermediate English speaker

May 2011

N/A

N/A

N/A

British Council

N/A

Training and Courses

Training/Course Details

Raya Soft Skills Training

Nov 2014

Raya Corp.

3 days training held by Training Manager and a Training Section Head, certifying trainers on proper Soft Skills techniques in Contact Center environement

Training/Course Details

Product Knowledge and Soft Skills

Jan 2015

HTC Corp.

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalAndroid OSArabicBusiness English Certification For An Upper Intermediate English SpeakerComputer And Network SecurityConsumer ServicesCustomer ServiceDetails-orientedEnglishFlexibleFoodFrenchHistoryInformation Technology ServicesMicrosoft OfficeMusicProblem SolverProblem SolvingProduct Knowledge And Soft SkillsRayaRaya Soft Skills TrainingReadingSerbo-CroatianSupportSupportiveTeachingTechnical AnalysisTraining ExecutiveTravel

Self-assesed Skills

Languages

Serbo-Croatian

Serbo-Croatian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Android OS

Android OS

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Problem Solving

Problem Solving

: Advanced

: Extreme - I love it!

:

3-5 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Problem Solver, Flexible / Adaptive, Details-oriented, Supportive

Online Presence

https://www.facebook.com/dejan.djurovic.77

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