Deepak Gerald

Tech LeadFull Time

• Job Details: Involved in installing, configuration & administration of DNS, DHCP servers & IP Management Administering BT Diamond IPControl Appliances Troubleshooting the incidents & problems reported on the above appliances. Provide the root cause analysis on the major incidents/problems To carry out the scheduled activities like Patch management, deploying new hardware. Configuration of services like DNS, DHCP, Create/Update host records, RRs and resolve break-fix incidents related to DNS Zones, DNS/DHCP servers within SLA timelines. Participate in technical bridge during LAN/WAN outages at Honeywell Sites and coordinate with ATT and other stake holders for resolution. Coordinate with Project Leaders in migrating DNS-DHCP to IPAM Environment. Monitor the DHCP and named services on DDI Appliances and take immediate actions as and when required. Engage Vendor whenever required and coordinate with them to troubleshoot issues related to appliances. Organize technical meetings with the global DNS-DHCP Support Group to ensure environment stability. To work on High Priority Issues and assist the team on Internal Case Escalations Create Networks, Subnets, DHCP Scopes, and Option Templates for LAN, VOIP and Wireless. Validate ip address and assign to the hosts as per the service requests. Create and implement changes for the installation of Bind Upgrades, IPAM Product Installations/Upgrades/Patches. Configuring Delegations, Forwarders, and DHCP template options. Cisco & Checkpoint VPN Administration in setting up the Secure VPN infrastructure. PKI Certificates for Users and Machines to authenticate with Honeywell Intranet Access. SAP BI Data Load Monitoring & IDOCS Monitoring Outage monitoring for Paymentech Chase application Follow ITIL procedure and processes with respect to Incident, Problem & Change Management Perform the level 1 as well as the level 2 Diagnostics and follow them up till the activity is finished Taking ownership for Complex Faults/Escalated Faults. Also sharing the resolution of these faults with the team. Giving on call support to the Engineer who is working onsite and will advised them to resolve the issue easier by giving remote support. Effective queue management and ensure high-standard of ticket quality as per the stated SLA Working on Global accessible tools like Action Remedy System (ARS) to log faults & track the engineers globally. Attending the Client calls in which the day to day process activities are been discussed. Auditing tickets of entire team to make sure that Quality service is given customer Prepared SOP and updated the version of SOP as per the changes in the process. Reported Daily, Weekly and Monthly Dashboards to Client and discussed them with the client. Documenting the process documents (Ops Manual, SLA-KPI) as per the ITIL standards.