Basic Info

Alaa abdou

3 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Logistics Manager Assistant at Extreme Shipping and Trading

Experience Details

Logistics Manager Assistant

Marketing/PR/Advertising , Customer Service/Support, Logistics/Supply Chain

Experienced (Non-Manager)

Strategically plan and manage logistics, warehouse, transportation and customer services
Direct, optimize and coordinate full order cycle
Liaise and negotiate with suppliers, manufacturers, retailers and consumers
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Arrange warehouse, catalog goods, plan routes and process shipments
Resolve any arising problems or complaints
Supervise, coach and train warehouse workforce
Meet cost, productivity, accuracy and timeliness targets
Maintain metrics and analyze data to assess performance and implement improvements


Company Details

Extreme Shipping and Trading (multinational)

Alexandria, Egypt

11-50 employees

Import and Export , Transportation, Logistics and Supply Chain

www.exshipping.com

Aug 2013 to present (3 years 4 months)
Telesales team leader at MetLife American insurance company

Experience Details

Telesales team leader

Sales/Retail, Marketing/PR/Advertising

Manager

it's 100% from home work :

-Deliver the team sales target
- Deliver the required volume of effective coaching
- Deliver client service level agreements and KPIs
- Manage and motivate the sales and quality performance of a team
- Maximize productivity
- Report and distribute management information highlighting areas for improvement and those of concern and opportunity
- Recommend and implement operational process and platforms improvement
- Appraise and develop staff
- Work towards and implement best practice
-Provide on-the-job training to new sales employees.


Company Details

MetLife American insurance company (multinational)

New York City, United States

More then 1000 employees

Insurance, Internet/E-commerce

global.metlife.com

Sep 2011 to Mar 2014 (2 years 6 months)
Sales agent at International Integrated Systems

Experience Details

Sales agent

Sales/Retail

Entry Level


-Present and sell company products and services to current and potential clients.
-Follow up on new leads and referrals resulting from field activity.
-Prepare proposals and sales contracts.
-Establish and maintain current client and potential client relationships.
-Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
-Coordinate company staff to accomplish the work required to close sales.
-Develop and implement special sales activities to reduce stock.
-Follow-up for collection of payment.
-Coordinate shipping schedules and delivery of merchandise and services.
-learning how to work in tenders and how to win it.


Company Details

International Integrated Systems

Alexandria, Egypt

51-100 employees

Information Technology Services

www.iis.com.eg

Aug 2012 to Aug 2013 (1 year)
Customer service agent (intern) at Porcelain international company

Experience Details

Customer service agent (intern)

Customer Service/Support

Entry Level

-deal directly with customers either by telephone, electronically or face to face
-handle and resolve customer complaints
-obtain and evaluate all relevant information to handle product and service inquiries
-provide pricing and delivery information
-direct requests and unresolved issues to the designated resource
-record details of inquiries, comments and complaints
-prepare and distribute customer activity reports
-maintain customer databases
-communicate and coordinate with internal departments
-follow up on customer interactions
-provide feedback on the efficiency of the customer service process


Company Details

Porcelain international company

Alexandria, Egypt

101-500 employees

Packaging and Containers , Manufacturing

www.porcelainintl.com

Jan 2012 to Apr 2012 (3 months)
Organizing committee member (volunteer) at Step up youth initiative

Experience Details

Organizing committee member (volunteer)

Education/Teaching, Training/Instructor

Student

-Follow organizing committees’ structure and objectives.
- Represent organizing committees.
- Solve participant’s problems.
- Solve the name tags issue.
- Fill place of any of the organizing committee members in their sudden absence.
- Submit a periodic report to the head.
- Responsible for creative ideas for the ceremonies’ in addition to their Implementation.

- Organizing attendance and absence issue of participants and staff.


Company Details

Step up youth initiative

Alexandria, Egypt

101-500 employees

Education

N/A

Jul 2010 to Jul 2011 (1 year)

Education

BA in accounting

Education Details

BA

accounting , economics

faculty of commerce english section, Egypt

C / Good / 65 - 75%

accounting economics international marketing statistics business administration tax accounting companies accounting financial market insurance

N/A

faculty of commerce english section
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

nabawia mousa high school

Egypt

2007

A / Excellent / 85 -100%

N/A

nabawia mousa high school
2007

Certifications

icdl certificate
Jun 2010

Certificate details

icdl certificate

Jun 2010

97 out of 100

N/A

N/A

ragab university

• Ability to work with ICDL modules effectively.

customer service
Feb 2011

Certificate details

customer service

Feb 2011

N/A

N/A

N/A

edu egypt

N/A

Certificate details

the quest by uniliver

Oct 2013

N/A

N/A

N/A

uniliver

N/A

This profile is fresh!
Last update 22 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAmbitious PeopleAppreciationArabicAuditingBusiness DevelopmentCRMCreativityCustomer ServiceCustomer Service AgentE-commerceEconomicsEducationEnglishEntrepreneurExtreme Shipping And TradingFinancial ManagementFreehand DrawingFrenchHard WorkerHonestyIcdl CertificateImport And ExportInformation Technology ServicesInsuranceInternetLogisticsLogistics And Supply ChainLogistics Manager AssistantManufacturingMarketingMetLife American Insurance CompanyMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOrganizerOrganizing Committee MemberPackaging And ContainersProblem SolverRespectRetailSalesSales AgentSuccessSupportSupportiveTelesales Team LeaderThe Quest By UniliverTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

1-3 years

CRM

CRM

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

accounting

accounting

: Expert

: Extreme - I love it!

:

3-5 years

auditing

auditing

: Advanced

: Extreme - I love it!

:

1-3 years

freehand drawing

freehand drawing

: Advanced

: Extreme - I love it!

:

3-5 years

logistics

logistics

: Advanced

: Extreme - I love it!

:

1-3 years

economics

economics

: Intermediate

: Extreme - I love it!

:

1-3 years

Financial Management

Financial Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Organizer, Problem Solver, Entrepreneur, Supportive

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