DG
Dayana Gómez Lara
Customer Service Manager
Subang Jaya, MalaysiaWork Experience
Online Spanish Language Teacher
GEC Spanish Language and Cultural Center
Aug 2023 - Mar 2025 -1 yr, 7 months
Vietnam
- Job Details:Developed personalized lesson plans and interactive online sessions. Prepared students for oral and written Spanish language proficiency exams.
Old 7 BS
May 2022 - May 2025 -3 yrs
Malaysia
- Job Details:Delivered high-quality face-to-face customer service. Collected and analyzed customer feedback to improve service standards. Managed inventory and ensured efficient daily operations.
L1 Customer Support Specialist
Gelect Organization
Mar 2020 - Apr 2022 -2 yrs, 1 month
Cuba
- Job Details:Resolved technical inquiries and escalated complex issues. Maintained ticketing system and updated knowledge base.
Esicuba
May 2018 - Feb 2020 -1 yr, 9 months
Cuba
- Job Details:Managed company social media and client communications. Provided end-to-end support for marketing initiatives.
Education
Bachelor's Degree in Industrial Engineering
University of Technology of Havana (CUJAE)Jan 2009 - Jan 2014 - 5 yr
Skills
- Customer support tools: Zoho Desk, Help Desk platforms, ticketing systems
- Microsoft Office Suite: Word, Excel, PowerPoint
- Data management and reporting using Microsoft Excel
- Conflict Resolution
- Customer communications
- Service Improvement
- Adaptability to multicultural environments
- Exceptional service delivery in fast-paced settings
Languages
Spanish
FluentChinese
FluentEnglish
Advanced