Basic Info

David Massiha

8 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Software Technical Support at GET Egypt

Experience Details

Software Technical Support

IT/Software Development

Experienced (Non-Manager)

- Create knowledge base articles/Technical notes

- Resolve all support cases within SLA targets

- Proactively stay up to date with all latest technologies concerning GET products.

- Experienced in Linux system administration with Java applications using Apache and Tomcat with web services.

- Good knowledge in Crystal Reports.

- Good knowledge in SSAS, SSRS, SSIS.
- Good knowledge in NoSQL MongoDB, HBase.
- Good knowledge in Big Data.
- Experience in installation, configuration, and administration of Oracle WebLogic Server with different clusters.
-Good knowldege in Heroku with Ruby on Rails scripting working in Komodo Edit.
-Experience in Java, J2EE, XML, Web Services.
- ATM (Appraisal Team Member) CMMI - DEV
- Verification and Validation of acceptance test cases.


Company Details

GET Egypt (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

www.getgroup.com

Mar 2015 to present (1 year 9 months)
Software Support Engineer at SETS

Experience Details

Software Support Engineer

Customer Service/Support

Experienced (Non-Manager)

- Provide technical and software assistance and ensuring successful client support in HRMS Software which included Time Attendance, Payroll, and Human Resource modules.
- Train Human Resouce personnel and Human Resouce Manager on building company policies and setting the Shift, Overtimne, Transportation, Compensation and Benefit Regulations, Budgeting and Training.
- Follow up client support requests until resolution and logging up in CRM all customer problems to be updated.
- Interact with customers and pre sales to provide information regarding the inquiries, concerns, and requests about application services.
- Diagnose and resolve Software issues
- Develop the testing Scenarios (test script) and Conduct User Acceptance Test (UAT) so that the solution will meet the business users
- Prepare the QA Audit Non-compliance Report (NCR) and suggest corrective actions.
- Perform extensice debugging to solve bugs and solve business logic issues.
- Perform tests to ensure configuration and customizations meet business requirements, coordinates technical activities.
- Provide end to end IT Systems Technical project management starting from the requirements gathering to the deployment to ensure successful fulfillment of the Customer IT demands.
- Raise any issues or risks might be encountered during the project to the direct manager to take the corrective action so that the requirements will be fulfilled on time
- Troubleshoot system problems and diagnose to solve software faults
- Develop clients’ requests for application enhancement and/or bug fixing after identifying that a code-level fix is required.
- Work on the Data Migration and Software implementation
- Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats
- Software installation on different environments mainly server-client based.
- Document all new features added and bug fixation.
- Provide references for users by writing and maintaining user documentation, providing help desk support; and training users.
- Train and assist new employees on the dedicated module
- Data conversion for client’s data to launch the application.
- Integrate with various biometric machines at level of the SDK.
- Integrate with MS Dynamics (Axapta, GP 10, and Navision).
- Implement active directory to enable and disable accounts using the machine transactions.
- Implement SMTP NTLM and Kerberos in sending emails.
- Regional and local experience in supporting different sectors Banks, Universities, Hotels, Airlines.


Company Details

SETS

Beirut, Lebanon

51-100 employees

Information Technology Services

www.sets.com.lb

Jun 2007 to Apr 2014 (6 years 10 months)

Achievements


CMMI level 5: Appraisal Team Member (ATM)

Education

BSc. in Computer Science

Education Details

BSc.

Computer Science

Middle East University, Lebanon

B / Very Good / 75 - 85%

N/A

N/A

Middle East University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Cedars International School

Lebanon

2002

B / Very Good / 75 - 85%

N/A

Cedars International School
2002

Training and Courses

Training/Course Details

Fundementals of Management and Marketing

Jan 2009

Middle East University

N/A

Training/Course Details

Fundementals of Accounting

Jan 2009

Middle East University

N/A

Training/Course Details

Microsoft Project 2010

Mar 2014

Formatech

N/A

Training/Course Details

Serivce Excellence

Oct 2009

Company Training

N/A

Training/Course Details

Time Management

Apr 2013

Company Training

N/A

Training/Course Details

2542: Advanced Data Access Development with Visual Studio 2005

Jun 2008

New Horizons

N/A

Training/Course Details

2541: Core Data Access Development with Visual Studio 2005

May 2008

New Horizons

N/A

Training/Course Details

4994: Introduction to Programming Microsoft.NET Applications with MS Visual Studio 2005

Apr 2008

New Horizons

N/A

Training/Course Details

MS Project 2010

Mar 2014

Formatech

N/A

Training/Course Details

Oracle 12c: Administration Workshop

Sep 2015

Global Knowledge

Oracle database 12c administration working on audit, security, users, backup and recovery

Training/Course Details

Introduction to CMMI

Jan 2016

GET

N/A

SCAMPI A at CMMI
Feb 2016

Training/Course Details

SCAMPI A

Feb 2016

CMMI

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

2541: Core Data Access Development With Visual Studio 20052542: Advanced Data Access Development With Visual Studio 20054994: Introduction To Programming Microsoft.NET Applications With MS Visual Studio 2005Active DirecotryAnalysis ServicesAnalyticalApache HadoopArabicCHESSCommunicatorComputer ScienceCustomer ServiceCustomer-orientedData ScienceDatabase AdministratorDatabase DevelopmentDatabase ManagmentEgyptian Food All KindsEnglishFrenchFundementals Of AccountingFundementals Of Management And MarketingGET EgyptITIncaptivaInformation Technology ServicesIntegration ServicesIntroduction To CMMILinuxMS Project 2010MicrosoftMicrosoft AxaptaMicrosoft Project 2010Microsoft SQL ServerMicrosoft Window Server 2012MongoDBOracleOracle 12c: Administration WorkshopPersistentPrivate CloudProblem SolverQaulity ControlReadingReports ServicesResearchRuby On RailsSCAMPI ASerivce ExcellenceSharepointSoftware DevelopmentSoftware SupportSoftware Support EngineerSoftware Technical SupportSupportSybaseSystem AnalysisTime ManagementTravelXenApp

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Active Direcotry

Active Direcotry

: Expert

: High

:

3-5 years

Microsoft SQL Server

Microsoft SQL Server

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Window Server 2012

Microsoft Window Server 2012

: Advanced

: Extreme - I love it!

:

1-3 years

Sybase

Sybase

: Advanced

: Little

:

5-7 years

XenApp

XenApp

: Advanced

: Extreme - I love it!

:

1-3 years

Private Cloud

Private Cloud

: Advanced

: Extreme - I love it!

:

1-3 years

MongoDB

MongoDB

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Ruby on Rails

Ruby on Rails

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Oracle

Oracle

: Intermediate

: Medium

:

More than 7 years

Microsoft Axapta

Microsoft Axapta

: Intermediate

: Medium

:

Less than 1 year

Linux

Linux

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Apache Hadoop

Apache Hadoop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Data Science

Data Science

: Intermediate

: Extreme - I love it!

:

Less than 1 year

R

R

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

System Analysis

System Analysis

: Expert

: Extreme - I love it!

:

5-7 years

Database Development

Database Development

: Expert

: Extreme - I love it!

:

5-7 years

Qaulity Control

Qaulity Control

: Advanced

: High

:

5-7 years

Software Support

Software Support

: Advanced

: Extreme - I love it!

:

5-7 years

Database Administrator

Database Administrator

: Advanced

: High

:

5-7 years

Key Skills

Analytical, Communicator, Customer-oriented, Problem Solver, Persistent

Online Presence

http://www.facebook.com/david.w.massihaWuzzuf.net/me/davidwmassiha1

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