Basic Info

David Massiha

10 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Software Technical Support at GET Egypt

Experience Details

Software Technical Support

IT/Software Development

Experienced (Non-Manager)

- Create knowledge base articles/Technical notes

- Resolve all support cases within SLA targets

- Proactively stay up to date with all latest technologies concerning GET products.

- Experienced in Linux system administration with Java applications using Apache and Tomcat with web services.

- Good knowledge in Crystal Reports.

- Good knowledge in SSAS, SSRS, SSIS.
- Good knowledge in NoSQL MongoDB, HBase.
- Good knowledge in Big Data.
- Experience in installation, configuration, and administration of Oracle WebLogic Server with different clusters.
-Good knowldege in Heroku with Ruby on Rails scripting working in Komodo Edit.
-Experience in Java, J2EE, XML, Web Services.
- ATM (Appraisal Team Member) CMMI - DEV
- Verification and Validation of acceptance test cases.


Company Details

GET Egypt (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

www.getgroup.com

Mar 2015 to present (2 years 4 months)
Software Support Engineer at SETS

Experience Details

Software Support Engineer

Customer Service/Support

Experienced (Non-Manager)

- Provide technical and software assistance and ensuring successful client support in HRMS Software which included Time Attendance, Payroll, and Human Resource modules.
- Train Human Resouce personnel and Human Resouce Manager on building company policies and setting the Shift, Overtimne, Transportation, Compensation and Benefit Regulations, Budgeting and Training.
- Follow up client support requests until resolution and logging up in CRM all customer problems to be updated.
- Interact with customers and pre sales to provide information regarding the inquiries, concerns, and requests about application services.
- Diagnose and resolve Software issues
- Develop the testing Scenarios (test script) and Conduct User Acceptance Test (UAT) so that the solution will meet the business users
- Prepare the QA Audit Non-compliance Report (NCR) and suggest corrective actions.
- Perform extensice debugging to solve bugs and solve business logic issues.
- Perform tests to ensure configuration and customizations meet business requirements, coordinates technical activities.
- Provide end to end IT Systems Technical project management starting from the requirements gathering to the deployment to ensure successful fulfillment of the Customer IT demands.
- Raise any issues or risks might be encountered during the project to the direct manager to take the corrective action so that the requirements will be fulfilled on time
- Troubleshoot system problems and diagnose to solve software faults
- Develop clients’ requests for application enhancement and/or bug fixing after identifying that a code-level fix is required.
- Work on the Data Migration and Software implementation
- Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats
- Software installation on different environments mainly server-client based.
- Document all new features added and bug fixation.
- Provide references for users by writing and maintaining user documentation, providing help desk support; and training users.
- Train and assist new employees on the dedicated module
- Data conversion for client’s data to launch the application.
- Integrate with various biometric machines at level of the SDK.
- Integrate with MS Dynamics (Axapta, GP 10, and Navision).
- Implement active directory to enable and disable accounts using the machine transactions.
- Implement SMTP NTLM and Kerberos in sending emails.
- Regional and local experience in supporting different sectors Banks, Universities, Hotels, Airlines.


Company Details

SETS

Beirut, Lebanon

51-100 employees

Information Technology Services

www.sets.com.lb

Jun 2007 to Apr 2014 (6 years 10 months)

Achievements


CMMI level 5: Appraisal Team Member (ATM)

Education

BSc. in Computer Science

Education Details

BSc.

Computer Science

Middle East University, Lebanon

B / Very Good / 75 - 85%

N/A

N/A

Middle East University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Cedars International School

Lebanon

2002

B / Very Good / 75 - 85%

N/A

Cedars International School
2002

Training and Courses

Training/Course Details

2542: Advanced Data Access Development with Visual Studio 2005

Jun 2008

New Horizons

N/A

Training/Course Details

2541: Core Data Access Development with Visual Studio 2005

May 2008

New Horizons

N/A

Training/Course Details

4994: Introduction to Programming Microsoft.NET Applications with MS Visual Studio 2005

Apr 2008

New Horizons

N/A

Training/Course Details

Oracle 12c: Administration Workshop

Sep 2015

Global Knowledge

Oracle database 12c administration working on audit, security, users, backup and recovery

Training/Course Details

Introduction to CMMI

Jan 2016

GET

N/A

SCAMPI A at CMMI
Feb 2016

Training/Course Details

SCAMPI A

Feb 2016

CMMI

N/A

Training/Course Details

35 Hours PMP(Project Management Professional)

Apr 2017

CAMPUS

N/A

Training/Course Details

SQL Server Administration

May 2017

Global Knowledge

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

2541: Core Data Access Development With Visual Studio 20052542: Advanced Data Access Development With Visual Studio 200535 Hours PMP(Project Management Professional)4994: Introduction To Programming Microsoft.NET Applications With MS Visual Studio 2005Active DirecotryAnalysis ServicesAnalyticalApache HadoopArabicCHESSCommunicatorComputer ScienceCustomer ServiceCustomer-orientedData ScienceDatabase AdministratorDatabase DevelopmentDatabase ManagmentEgyptian Food All KindsEnd User SupportEnglishFrenchGET EgyptITIncaptivaInformation Technology ServicesIntegration ServicesIntroduction To CMMILinuxMicrosoftMicrosoft AxaptaMicrosoft SQL ServerMicrosoft Window Server 2012MongoDBOracleOracle 12c: Administration WorkshopPersistentPrivate CloudProblem SolverProject ManagementReadingReports ServicesResearchRuby On RailsSCAMPI ASQL Server AdministrationSharepointSoftware DevelopmentSoftware Support EngineerSoftware Technical SupportSupportSybaseSystem AnalysisTraining SpecialistTravelXenApp

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Active Direcotry

Active Direcotry

: Expert

: High

:

3-5 years

Microsoft SQL Server

Microsoft SQL Server

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Window Server 2012

Microsoft Window Server 2012

: Advanced

: Extreme - I love it!

:

1-3 years

Sybase

Sybase

: Advanced

: Little

:

5-7 years

XenApp

XenApp

: Advanced

: Extreme - I love it!

:

1-3 years

Private Cloud

Private Cloud

: Advanced

: Extreme - I love it!

:

1-3 years

MongoDB

MongoDB

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Ruby on Rails

Ruby on Rails

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Oracle

Oracle

: Intermediate

: Medium

:

More than 7 years

Microsoft Axapta

Microsoft Axapta

: Intermediate

: Medium

:

Less than 1 year

Linux

Linux

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Apache Hadoop

Apache Hadoop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Data Science

Data Science

: Intermediate

: Extreme - I love it!

:

Less than 1 year

R

R

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

System Analysis

System Analysis

: Expert

: Extreme - I love it!

:

More than 7 years

End User Support

End User Support

: Expert

: High

:

More than 7 years

Training Specialist

Training Specialist

: Expert

: High

:

More than 7 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

1-3 years

Database Administrator

Database Administrator

: Advanced

: High

:

More than 7 years

Key Skills

Analytical, Communicator, Customer-oriented, Problem Solver, Persistent

Online Presence

http://www.facebook.com/david.w.massihahttp://davidmassiha1.wixsite.com/davidcvWuzzuf.net/me/davidwmassiha1

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